DTE Energy

When I lived in Jackson, MI. Consumers Energy was the only option I had for electric...they were HORRID to deal with, and I had neighbors pirating off my electricity line and had $240 a month bills for a two bedroom apartment with no tv or computer running all day. I complained and begged them to check the situation at my building-and they refused. I eventually had to give up my apartment bc I’m in a fixed income and couldn’t afford such an outrageously high electric bill every month. Since I moved back to Washtenaw County I had a choice, and I chose DTE-and so far they have been great, easy to deal with, and the app even easier to manage on my phone since I don’t have a computer...

App works great but why is it necessary when you have a website? It seems logical that the sit would function just as well as the application. But the only reason for me to use the application is in regards to outages, you know when I need to conserve my phones energy. It just seems asinine when the site could function exactly the same, but instead this way to elaborate of a site that must cost money to be maintained that barely functions to the point of having an application is necessary must be downloaded just to check when I will have power again, keep in mind our rates go up to now pay for this site. It’s just unnecessary. Honestly, if you visit the site at this moment it will say “new look” in the ULR, why do my rates go up to cover the new look for a site that doesn’t work? Then force me to download an application to function just as the new looking site should work? Who runs this company? Anyway, the application works great. Your site is akin to a flightless bird.

It’s a great way of taking care of business! You can do everything, and I mean everything with this app. Without waiting on your phone call to be answered, you can see where outages are in your area and report any issues you may have! I absolutely love that they have come up with a app so useful and you can do what you need to in a matter of seconds/minutes depending on your problem. And best of all you can make your payments with the click of a button! Great job creating such a easy app to use! Thank you

I have been with DTE since I was a little girl and my dad worked for Detroit Edison. I Absolutely Love this app. Love that I can have the same bill every month and if I forget to pay and find myself short I open the app, pay what I can and wait for my next paycheck to pay the rest. It’s Awesome! DTE has such great customer service and I have never had a problem. Love you DTE! I also have a dad in my classroom who is working on his electrical degree and is going to apply to DTE. So thankful for this app and this company.

This app is very easy to use, however, I feel that some customers might view their monthly bill, differently than DTE would think. For instance, if your Budget Billing payment is $724 monthly, but you generally pay at least your actual bill balance or more each month, and your current bill is $600, what do want $724 or $600? I’m afraid that some lower income customers will read your bill and think that they owe less, then really get behind in their payments. I just feel bad for them, because I feel that your statements need to be totally clear as to what their REAL balance is.