Wingz

Inconsistencies in using the app make it difficult if not impossible to get car size desired. When the driver I requested (with a large SUV) was not available, we were sent a driver with a much smaller (compact size) vehicle. We had 5 bags and a large tote, but there is no way to show more than 4 bags when requesting a ride. I have trouble getting my own legs in a compact car, let alone all our bags. Having such a surprise after a long trip and tiring day is disheartening.

I always use WINGZ for my rides to and from airport. It is easy to book rides and to change the booking as conditions change. WINGZ cares about providing competent, safe drivers who are well vetted. When there is a problem with a driver who is not up to their standards and they get such feedback from riders, WINGZ takes care of the situation. I feel I can trust WINGZ drivers with my safety and to get me where I need to go on time.

I downloaded the the few about before the flight. Good that I did early since the order needs to be placed 2 hours in advance. But that worked perfectly for us. We got an awesome driver on a Tesla S for 2 adults and a toddler. John, the driver, helped us to install our car seat and was prompt and very helpful in general. Will use this service next time for sure.

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I love being able to book rides in advance with friendly and courteous drivers with with clean and safe cars. But ever since the company “updated” the app a few months ago, it’s ALWAYS problematic. Very slow to refresh and push through the process, unintuitive interface, sometimes maps are screwy (like why default to Seattle area when I don’t live there?), now super slow to start and often crashes. Would have been better to just keep the old build, which worked reliably and was easy to use.

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The first time we used Wingz, the experience was great. Alas, downhill from there. The next time we used Wingz, they assigned and confirmed 2 different drivers, but sorted it out the evening before the ride. This last time was completely messed up. We booked a ride to the airport the evening before our departure. We soon got 3 confirmations, one on the way to pick us up right away, and 2 for the following morning. My wife called to stop the driver from coming that night. This time, they failed to sort out that they had doubled booked us and 2 drivers showed up at 6:30. Wingz decided that their faulty app was our problem and double charged us. In this competitive market, there’s no need to put up with a poorly executed app with poor supervision. Needless to say, we’re contesting the doubled charge and deleting the app. In short, don’t download this app. Don’t give them your data.