RideYellow - Your taxi app

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I thought getting the $15 discount for my first app ride would be great!! N-O-T!! My driver talked about tipping the entire 20 minute drive and then he processed a 20% tip for almost $7 when I told him $2.. $7 is almost half of my discount.. What a rip off!! Then I called the number on the invoice and they refused to take a complaint stating they only booked the rides.. Plus my driver was loading different passengers into his vehicle when I came out of my hotel - probably because they were going on a longer trip. What a CROCK. This driver just lost this company all of my business and all of my co-workers.. Thousands of fares a year. I even talked to the driver about additional business from my co-workers.. Extremely short sided business practices. There better not be any more unauthorized charges.

I’ve used this app a couple of times and it worked great. First, download the app before your trip. Don’t try to use it for a street hail, not what it’s meant for. Let’s you track the cabs progress and allows for easy payment. Doesn’t seem to be different from the uber app. So what more do you want? A driver that has been background checked, a taxi that has been safety inspected, no surge pricing and real recourse in case something goes wrong, that being the cab company and/or the city/county authority that licenses the cab and the driver. A much better deal when you think about it.

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Actually worked perfectly the first time I used the app. I used it the same day for a return trip - booked and payed for trip on the app. The next morning tried to book another ride and my account was suspended because it claimed I didn’t pay ...I booked and paid with the app...so there is a disconnect with the cabs and the app. Tried to call to resolve , on hold for a supervisor for a long time only to find out there was nothing she could do. I need to call the corporate office. They have my trip and credit card on file-no idea why it is an issue ....so I was over an hour late for my appointment- ended up just using Uber...I guess I won’t be supporting the taxi business while on business in LA.

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Trying to support the men and women who operate cabs in the world of lyft and Uber. This app was heavily advertised in LA. We hailed a cab, downloaded the app, gave all of our information and couldn't get it to attach to the ride we were in. We don't think the app was broken but think the driver was declining the requests for the connection. Tried at least 6 times with no success. Suspect it's because they lose a % to the service and didn't want to do that. Ironically, this forced us to pay with credit card and the cabs reader doesn't allow for tips. So the cabbie got a $6 tip (available cash) on a $78 ride to airport from Hollywood. App deleted. You gotta get the first experience right. If you're going to spend a ton of cash advertising in cabs then the experience of paying from a ride already underway should be flawless. And, there should be an obvious way to contact the service rather than being forced to leave a crappy review. I'd like to see a good alternative that we can choose for cabs.

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I have been an Uber and Lyft holdout and have tried to support cab companies whenever I travel, but this app and the accompanying poor service has finally pushed me over the edge. The app doesn’t allow you to select between a sedan (Prius) or a minivan - forcing you to write that request in a “comments for driver” box. Three times I have requested a minivan only to have a Prius show up. Adding to this horrible failure of design, the cars (or drivers) then seem incapable of processing payment through the app. This morning I had the driver badgering me for a cash payment as I was trying to get to the airport check in. Dismal! Unacceptable! Never again!