HopSkipDrive

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I’m new to the service, but with a husband who travels & an office that can be 30-40 minutes or more away in traffic, I was excited to try the service. I booked three trips so far and two drivers cancelled hours before pick up. I give my kids the driver/car info before school. They say they’ll keep trying to find another driver for you, but it’s stressful to wonder if they will/won’t and you have to reach your kids (who are in school) to update the driver info and hope they think to check phones. Sticking with it, but it would be nice if you could rate the drivers for cancelling on you or to know that the service was prioritizing dependable drivers.

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Used the service many times. However, the business practices of the central office are not very upstanding and they will screw you out of money if given the opportunity. Be prepared for “it’s company policy” and other typical corporate responses, things you’d rather not hear from people with whom you entrust your children. Also, we did have one issue where a not-so-knowledgeable driver took our daughter on an unusual route for some unknown reason and, not knowing where she was being taken, was freaked out. We have since made sure our kids have phones with them and check in regularly. Since my wife and I both work it was originally a great solution to a relatively frequent problem however in light of these problems we have moved it into the “last resort” category.

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We have been using this app for a few months because my mom is a single mother who works 80+ hours a week and can’t pick up my little brother. There hasn’t been much of an issue until today when it is 99 degrees out and my little brother is out there waiting an extra 40+ minutes for this man to show up and get him. I called the company and all they did was tell me his location which I already knew. I think it is very unprofessional that even after booking a ride more than 8 hours in advance (because is “hard” to get a driver) the man can’t even show up on time! I understand there is “traffic” (as the representative I talked to said) but this is Colorado, there’s only traffic. Everyone knows to leave at least 20 minutes earlier to be on time.

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First this app is mainly for KIDS I think the developer should have think it through very thoroughly how to make this app work smoothly! You guys are dealing with kids and mainly their transportation to school. Being late is unacceptable sorry, plus the kids safely is also something really crucial here. Someone recommended this app to me and by reading the reviews not even trying to makes me SCARED to use it for my daughters morning drop off to school. You guys have to keep it together find something to make this work. It’s a nice concept but being late, kids being routed in different routes yeah that’s a no no. Sorry! Star has nothing to do with my review, it’s just crazy how all this bad reviews I read is all bad, coming from a company that are dealing with kids.

I've used HopSkipDrive for a few months and it has worked great and been very helpful, with no issues worth mentioning. The drivers are all nice and there has never been any problem at all. The app is convenient and intuitive. Tech support has been great in the infrequent times I've had to deal with them. Only very minor things like small glitches or unusual behavior have cropped up, but they were corrected and not at all critical, same as any app that gets revisions as needed.