White Castle Online Ordering

Was able to place an order, but some changes to make. Hopefully this reaches the devs. 1. Support Dark Mode for iOS 13 or circumvent it. Text in the drop down menus does not show in dark mode because of this. 2. Introduce Apple Pay. (Might be a stretch) 3. On the ordering menu when you are placing an order time, pressing “Done” from the UiPickerView causes the View to drop out of bounds. This makes the place order button impossible to press.

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They never ever start making your food until after you wait in the long line and tell them you are there. Then there is usually some song and dance about the order not having come through or having been lost, even if not they are still not going to start making it until you get there. 15 different orders across 3 locations. Never once has the food been ready or even started, regardless of scheduled time. Never once have any of the options selected or special instructions been herded. In fact the part where you do things like select “no pickles” has to not getting passed on to the restaurant because not even White Castle could mess that up 15 times in a row.

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If you have T-mobile Tuesday’s and want to feel like crap for taking advantage of it, then head to White Castle in Evansville IN. I made the mistake of going and getting the free 8 original burgers this Tuesday. The whole time I was waiting for my food they were mad and it really started when I walked in, he said let me guess you have t-mobile and want free 8 sliders. I said yes and it went down hill from there. Logan went to get his and he didn’t even look at him but instead just said, “yea I got it.” Logan said thank you when they handed him his bag to which he received dirty looks. I don’t get it when a company I go though offers me free food because I chose them and I am made to feel like I am getting a hand out for using it. Well I won’t do it again.

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There is no good reason to use this app. They don’t start making your order until after you arrive even though they give you a very specific pickup time. The app told me to pick up at 5:41. When I arrived and checked in, the cashier told them to start making the web order. My order wasn’t ready until after 6. I could have just ordered when I got there and had the same wait time without sharing my personal information with the app. It seems the app is just a vehicle to serve marketing material with no legitimate use to customers. Honestly Apple should remove to app from the App Store.

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By the time I made it to White Castle, the cashier had to look for my receipt. The manager was very professional and told her, the purpose of the app was so that our food is ready when we get there and the young lady seemed so unconcerned. A Grup Hub driver came in after me with the same problem. The service was horrible. The young lady at the grill kept playing in the open with the young lady who misplaced my receipt. Also I brought to the managers attention that the young lady at the grill because of her height being short, clothes continued to touch and lay all over the buns as she layer the grill. Just a bad experience. The manager did apologize for my wait.