Baskin-Robbins

I have been using this app for over a year and I like it a lot. I’m giving it 4 stars only because the coupons could be better and being a member could get you more coupons, but they give you only 3 good coupons for the month and that’s all. I would like to see better coupons and more of them, especially since you have some very loyal customers! That’s just me though and only my opinion.

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I do not have a plastic B-R card so having the T-Mobile offer was an opportunity to download the App and create a virtual card since it may be the end of April, but it’s still too cold for ice cream and the promo value will expire shortly if not transferred to a gift card. I much prefer a virtual card. This App is not at all intuitive when trying to apply the T-Mobile promo to a new virtual card. I eventually got it to work after several attempts and apologies from the App about the App not being able to add the promo at that time. I did it a few days ago and may have gone through the website since the App was being difficult. Now I have a second T-Mobile promo I wanted to add to my existing virtual card and that feature is not possible as a reload at this time. I tried creating an additional virtual card and that is also not possible at this time according to the App which says I can do it online or in the store. If the T-Mobile offer was going to exacerbate an already disfunction App you are only further embarrassing B-R and T-Mobile before the App could accommodate the T-Mobile offer. I will try the website again but whether I succeed or fail that doesn’t change my opinion of the App.

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I love Baskin Robbins but this app is probably the worst restaurant/store app I’ve ever used. It crashed while I was making an account and now my birthday is wrong and there’s no way to fix it. I went in today to use a coupon offered in the app, only to find there was a timer once activated. It said “5:00” and I assumed that must mean 5 hours, but actually it was 5 minutes! By the time it was my turn it coupon was gone. Fortunately the store has excellent customer service and honored the coupon anyway even though I didn’t even ask for them to since it was my mistake for “activating” the coupon too early. This timer for coupons is completely ridiculous and I can’t see any benefit to the customer or the stores for having such an aggravating feature. I am deleting this app, and encourage others to avoid this app altogether.

Surely a business like this can manage to create the option for its app users to merge the gift cards they receive. I find it a bit ridiculous having to e-mail customer service to complete an otherwise simple task. It’s also a hassle to use the separate gift cards off the mobile app in store...slows down the progression of the line and makes for uncomfortable exchanges. Otherwise, a decent app. New flavors and promotions are always up to date and the notifications are sound.

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When a business offers a perk BASED on the condition that you get their app, my experience is that most deliver on their promises. Not this one. After over a week of it not working, I went to my local BR & showed them & asked them to help. The bottom line is that they had no solution & didn’t seem to care. As I was about to order my sundae (anyway), I felt a sense of having been duped. Instead, I said I had to go & give this app 0 stars- which I WISH was an option. If you want the app to facilitate buying more Baskin Robbins products, get it. If you want it for the perks or promises, good luck.