LongHorn Steakhouse®

The app gives you wait times, obviously it’s still first come first serve. If you wait to arrive at the last minute but 4 parties show up before you and there happens to be tables available, of course they’re going to be seated first and you will have to wait longer. Common sense people! Then the customers who physically showed up early to wait would never get seated. Stop being ignorant and complaining because you think you should just show up and get seated. Check in, show up as soon as possible and maybe you’ll even get a table sooner. Or better yet, if you really don’t want to wait order to go!

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When the Longhorn app was first introduced, I used it to try to pay for my check. Input all the information, and submitted payment, and even got a confirmation number, but server could not verify that payment was made. He got the manager involved, who even called their tech support, and could not figure it out. After a half hour of waiting, I also verified that the payment had not been charged to my card, so I paid again with a physical card. Now, many months later, I figured I would try it again. This time, I even tried to pre-populate my payment information, and the app fails to verify my card info, and also tells me that the logged in person doesn’t match the card info (which I had sent even tried to enter yet!). When that failed again for a second time, I decided to try to fill out the rest of my preferences. I went into settings, and tried to turn on FaceID, and the app instantly crashed! Tried a few more times, with the same result. Ok, giving up, but I should at least try to contact app support under the App Store, so selected the support link, and... it took me to a web page that would not load! Final last resort - leave this review... hopefully someone gets the hint!

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I loaded the app primarily to see my points and rewards. The app does not do that. I still had to use the website for that. I was able to pay my bill from the app which was nice. Didn’t use the waiting list option since it was a Monday night but if that still works like all these other reviews - that option should be removed. There is no point in offering that on the app unless it allows you to use your wait time before arriving at the restaurant. Why even offer it on the app at all? It only creates animosity toward your chain.

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We were quoted 26-36 minutes for our wait time. We show up at 30 minutes and we were told it would be about 20-25 mins. I asked if this was additional to what we had already waited and the hostess said “yes unfortunately. I’m sorry”. Don’t make an app with a wait list option if it’s not accurate! We put ourselves in line to avoid this and now here we are, standing in the cold doors, waiting for a table for another half hour. Ridiculous. Also another recommendation for the app - include the countdown for the incorrect wait time so that way people know if they need to hurry to get there or have another 10 minutes to do something.

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There are some major glitches with this app, such as not being able to add items to your cart and a message comes up saying “your pick up time has been changed” and I had not even gotten to that point. When you are able to add food the app doesn’t seem to communicate to the restaurant the entirety of the order. The whole process is one big circle. The restaurant is always nice and fixes whatever was left off or not recorded but that’s added work for them they shouldn’t have to worry about on the back end.