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This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you! Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
I recently had the most horrific experiences with this app that has made me change to using other meal delivery services, such as DoorDash. This Ubereats app tricked me into ordering from a restaurant with no delivery fee as part of their promotional offer. When I had used the option it turned into a financial nightmare. Not only did they not charged me a delivery fee, but the app was so glitchy that it ended up charging me twice with two different amounts for a breakfast that was supposed to cost about $30 ended up costing me $85 after all fees were accounted for in error. To add insult to injury, they added my delivery to a joint deliver and would take over an hour to to arrive. To even add further insults, they delivery driver gave me the wrong food item and gave my breakfast to someone else. So I ended up with nothing at the end but a bill for $85 in the end. However that wasn’t the end. When I had emailed their customer service over the app, they had no clue what was going on or why I was charged twice but for two different amounts. We had an ongoing back and forth email with screen shots going back and forth for the entire day before they could figure out what was wrong and promised to return my money. However when the money was finally refunded I discovered that the refunded amount was short changed of $5. I still have not received that $5 back to this day. Horrible app and horrible services all around on all ends.
I understand the frustration with ordering & waiting for food and then there’s something missing! However, most of the time, missing items are not the Uber driver’s fault. The driver’s app is limited in what is displayed regarding the customer’s order and sometimes drinks do not even show up. The restaurant workers, who have full access to the order details, will often prepare the order and seal it or tie it up by the time the driver comes to pick it up and we’re basically going on their word that the order is complete. And over time we learn to ask if there are any drinks with the order because the driver’s app often leaves them off and the restaurant workers might forget. Sometimes there is a long wait at the restaurant to pick up the order because the customer’s food is not ready and some drivers might cancel due to excessive wait times because they are losing money while waiting 20 minutes for a customer’s order to be prepared (and that is a very patient driver!). I cannot speak on the technological issues on the customer’s end, but drivers have their own share. However, I can say that Uber is constantly making updates and improvements on the drivers’ end. As with anything, there will be issues, but overall, Uber is doing a great job at resolving the ongoing problems with the app.
Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ .
The Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time.
Food Delivery For Your Budget
Hungry? Order restaurant food easily with the Uber Eats app. Track your food order in real-time. Get your food delivered in minutes to your door.
FIND YOUR FAVORITE RESTAURANTS
Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal, and diet. Choose from a variety of food to order:
Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food with Uber Eats.
Pick your food order from any menu and add it to your cart with a few taps. That’s it.
Order food to be delivered as soon as possible
Or, schedule your food order in advance for a later delivery time. Your choice!
Pay easily with a credit card or Uber Cash. Add a different card easily.
Enter a Uber Eats promo code to redeem a discount on your food order.
Tip the Eats courier in the app. No cash needed for tipping.
REAL-TIME ORDER TRACKING
Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
DELIVERY IN MINUTES
Track the delivery time of your food order by-the-minute. Get notified when your order arrives.
McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more.
Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more.
Visit ubereats.com for more details!