User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
As a very loyal postmates customer, I find it incredibly disappointing that postmates does not have a loyalty program for loyal customers such as myself who spend hundreds of dollars using postmates. In addition, I have had several issues with postmates lately and feel the level of customer service was not sufficient. Although feedback is received promptly, an impressive/positive quality of postmates, most times an apology is provided without any sort of financial refund or compensation. For example, I recently received an order of sushi that sat out for two hours (+) before being delivered due to a malfunction between the app and postmates delivery person. I ended up having to throw the order away as well as reach out to postmates several times because the driver couldn’t close out the order to continue his shift. I explained all of this in several emails but was still dismissed and charged for the food. I would think as a person that uses postmates several times a month, my order would have been refunded due to your companies mistake. This is only one example of many issues I have personally experienced or heard from others. I pride myself on being a loyal customer so changing to one of your competitors is not desired; however, I will if I do not see changes in the aforementioned areas of customer service and loyalty programs.
We had a driver who refused to deliver to the door even though I was alone with a newborn and could not go down to the street to pick up the order. He was rude and he told me he would be returning the food if I could not leave me apartment. I told him then that he would have to do this. He left and I assumed that was it and I would have to reach out to customer service. A half hour later, the guy starts to call and call to try to deliver. I guess he realized he would have to eat the bill since I did not cancel. We had left already once my husband got home, to go get food. I contacted customer service and they told me that they would only be refunding a small portion of my bill even though we did not receive any food. Postmates has the absolute worst customer service and I will no longer be giving them my business (and obviously canceling my Postmates unlimited service) and I will be making sure to post this information on social media so my friends and family can see that they stole my money to pay to feed their driver. They are stealing money from good customers and refusing to do anything about it. Not refunding someone’s money for something they never received is stealing no matter how you look at it. I never write reviews, but this is honestly the worst customer service and company that I have ever dealt with. Good riddance Postmates! I’ll be using ubereats and door dash from now on!
This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.
Developed by the Postmates Inc..
Postmates - Food Delivery has 866 454 user reviews.
Postmates - Food Delivery is ranking in Food on the 5.
Postmates - Food Delivery has an average rating of 4.8.
The latest version of Postmates - Food Delivery (5.3.20) was released on Jan 16, 2020.
You can download Postmates - Food Delivery here:.
Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it.
Order burgers, sushi, pizza and more with Postmates:
• 500,000+ local and national restaurants and retailers.
• 300,000+ Postmates on the ground, ready to bring you anything.
• 3,000+ cities and counting in the U.S. and Mexico.
• Real-time order tracking, keeping you updated on your delivery progress.
• Free delivery on all orders over $15 with
an Unlimited Membership.
• Use Postmates Pickup for takeout orders, skip the line and the fees.
• New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees!
GET ANYTHING DELIVERED
Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store.
BRANDS YOU'LL ONLY FIND ON POSTMATES
Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more.
Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more.
ALSO GET DELIVERY FROM
McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more.
DELIVERY ANYWHERE, ANYTIME
We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it.
Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery.
Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan.
Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com
ACTIVE IN ALL MAJOR US CITIES
Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC.
WAYS TO PAY
Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash.
$100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.
In the meanwhile, check latest insights
on mobile business
Find out how our new ASO Dashboard can help you quickly assess how an app's doing; updated keyword positions in real time; updated apps to handle review replies through Zendesk and Microsoft Teams, and more.
In this post, Branch Metrics expert explores how deep linking can help you ignite mobile growth, lower acquisition costs, increase user engagement and maximize mobile marketing ROI