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I have had issues here and there but nothing like I’ve had the last few days. I have made it clear I am unhappy with the lack of customer service and it falls on deaf ears. I had to practically beg for a refund yesterday for a completely avoidable issue. Only got half of it. Had to email back and forth today and even filed a complaint on BBB and all they said was sorry to hear that. They have ridiculously Overcharged delivery fees. For a $15 lunch or dinner order it usually cost me about $35-50 all in. They will hold money for days in your bank account even if the order doesn’t go through correctly. If you have to reorder it because of something that they did wrong they hold twice the amount of your order. I have $153 being held right now over a $15 lunch order yesterday. Better hope you don’t live paycheck to paycheck because if you do your Postmates order will tie up your money. But hey they MIGHT give you $20 of your next order if you spend 2 days complaining through email. Since they don’t have a phone number to contact, and the restaurants assume no responsibility either. Ping pong the blame back and forth while your money is tied up. There are much better apps out there with fewer issues, lower fees, and an actual customer service number. Buyer beware!
Had the Postmates app for about a year and got sick of there BS, erased the app after this last disaster. Ordering effortlessly from Grub Hub today made me wonder why I ever strayed. This most recent order mishap was the end for me. I hadn’t ordered from them in a couple months and they put a 20$ hold on my card!! LAME and that was only the beginning of the ordeal. The app was good for about 4 months but then went downhill. My order was messed up a couple of times and hey, I get mistakes happen but what I don’t like, unlike Grub Hub they just leave you with the mess, takes a few days to get the refund. Grub Hub fixes your order and then usually gives you a few dollars off your next order. This last time I had it, they handed me a brown bag, I open it and not only is my order wrong but it’s not even from the place I ordered from. I tried to run after delivery guy with no luck and if Postmates offered live help it would have been an easy fix. The fact too that the driver may have figured it out when the person who’s order I received, received my order and I never heard a word. The other thing is they became too shady with hidden fees and BS. Beware of their 9.99$ a month deal, that won’t happen. My boyfriend fell for it, paid the $$ and not a single order came that month without extra fees added. There’s a whole bunch of restrictions we find out after the fact that they’ll charge for. Too many good delivery places to deal with this nonsense.
This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
The Postmates app has cliches. I double checked to make sure my order included the special instructions, but once I tapped order now I noticed the special instructions were not on my order. When I tried tracking my order delivery the app wasn’t refreshing in real time & the GPS map was blank it didn’t show any roads. I couldn’t tell where the driver was or how long til he’d arrive. I’ve been a loyal & frequent customer of Postmates, & I feel that my issue wasn’t addressed properly, I don’t eat guacamole, I can’t eat beans & salsa that makes me sick. I don’t have money to waste on food that I don’t like or can’t eat. I don’t believe that it’s fair that I have to pay for food that I had to mostly throw away! I ended up having food delivered from another business. Since they didn’t listen to my requests & are charging me for more than I think is fair. I’m immediately deleting the Postmates app, writing a review about their unfair treatment of customers complaints, & warning everyone I can not to do business with this company! —————————————————————————————— The App has been updated now works well Postmates gave me a full refund for my incorrect order. I’d order from them again, thanks Postmates for resolving my problem.
Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it.
Order burgers, sushi, pizza and more with Postmates:
• 500,000+ local and national restaurants and retailers.
• 300,000+ Postmates on the ground, ready to bring you anything.
• 3,000+ cities and counting in the U.S. and Mexico.
• Real-time order tracking, keeping you updated on your delivery progress.
• Free delivery on all orders over $15 with an
• Use Postmates Pickup for takeout orders, skip the line and the fees.
• New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees!
GET ANYTHING DELIVERED
Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store.
BRANDS YOU'LL ONLY FIND ON POSTMATES
Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more.
Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more.
ALSO GET DELIVERY FROM
McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more.
DELIVERY ANYWHERE, ANYTIME
We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it.
Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery.
Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan.
Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com
ACTIVE IN ALL MAJOR US CITIES
Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC.
WAYS TO PAY
Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash.
$100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.