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Grubhub: Food Delivery

(3 613 981)
Price
Free
Category
Food & Drink & Travel
Last Update
Aug 19, 2022
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Grubhub: Food Delivery

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

3 613 981

Avg rating,
total

⭐4.0

Description

3591 chars

Food delivery right to your door. Choose from the largest selection of restaurants and amazing Perks with Grubhub. Find food and get fast food delivery from your favorite restaurants, from Applebee’s to Red Robin. Get restaurant deals and discounts, including $5 off an order of $15 or more with the promo code "GRUB5OFF15." From fast food to convenience store finds, Grubhub has what you need, instantly. Want to order food for takeout? We also offer curbside pickup. Order food from your favorite local spot, a restaurant with a little more fame, or a new place you want to try. Grubhub has the eats you’re looking for. Grubhub is dedicated to your safety. Order food with contact-free delivery to support your favorite restaurants while staying safe at home. Find new local deals and restaurant specials. Perks from Grubhub helps you find delivery deals and exclusive rewards that you’ll love! Get food discounts, free items and more from your favorite restaurants with Perks. Grubhub now gets you even better deals on food with Grubhub+! Order food and get exclusive Perks, unlimited free delivery from restaurants nearby and access to premium Grubhub features. Grubhub will even match your donations when you join Grubhub+! Join now for a 14-day free trial or get Grubhub+ for $9.99/month. What Grubhub offers: FOOD DELIVERY MADE EASY - Grubhub offers the largest selection of restaurants in the nation - Order food using the Grubhub app and avoid the hassle of over-the-phone mistakes - Grubhub’s customer support is there for you 24/7 - Whether it’s Chinese food, Greek, Italian, or any other food type you’re craving, it’s covered. - Food delivery from exclusive restaurant partners, so you’ll find that mom and pop shop AND the national spot you love. - Contact-free food delivery - Pay through a variety of options including credit cards, Grubhub gift cards and Venmo CONVENIENCE STORE FINDS - Fast delivery for anything you need - Quick grocery needs or household items can be found nearby ALCOHOL DELIVERY - Alcohol delivery straight to your door - Order from local convenience or liquor stores - Choose your liquor or alcohol you need to make perfect cocktails LOCAL DEALS AND SPECIALS - Free delivery, exclusive Perks and more with Grubhub+ - Order food with exclusive deals - NEW Perks help you find up to $100 in deals and specials! - Earn cash rewards with Grubhub Points FOOD ORDERING OPTIONS - The Grubhub app provides lots of great features - Order food now or preorder your next meal - Takeout or delivery NO HIDDEN FEES - What you see is what you get: upfront pricing with no hidden fees RESTAURANT RATINGS AND REVIEWS - Grubhub has the most restaurant ratings & reviews, so you can count on getting the best food in your area FOOD DELIVERY WITH REAL-TIME TRACKING - Grubhub offers real-time order tracking so you know exactly when to dash to the door for your delicious meal ORDER FOOD FROM THE LARGEST SELECTION OF RESTAURANTS Each Grubhub city has different restaurants that you know and love, including: - Applebee’s - Auntie Anne’s - BJ’s Restaurants - Buffalo Wild Wings - Burger King - Del Taco - Denny’s - Dunkin’ - Firehouse subs - Five Guys - IHOP - Jack in the Box - McDonalds (NYC only) - Panda Express - Panera - Red Robin - Shake Shack - Sonic - Taco Bell - White Castle - and many more! Ready to start ordering with Grubhub? • Download the app • Sign in or set up your account (you can even use Facebook) • Choose from your favorite restaurants or try something new • Pick your perfect meal • Enjoy a discount on your first order!

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Classtaker
Jan 27, 2018

I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️

K4_dawg
Jan 26, 2020

I ordered 3 different times from Taco Bell on 3 separate occasions and I completely understand how the quality of the food will vary with fast food it can be not as hot and fresh as other times. but the first time I ordered the food was not good the lady forgot my sauce, she missed the turn for my apartment complex and then when she got here she gave me a attitude about how my complex’s gate works and the overall experience from the first order was awful she didn’t deserve a tip. My second order was correct I got the sauces. My food was hot but again a issue with a rude driver. And the app told me a man was going to deliver my food a spanish last came to my door and gave me a attitude about my gate again and she was really rude and had me aggravated when I walked back inside. She also didn’t deserve a tip. But the third time I ordered my driver I believe his name was Ernesto or something. He was really nice and smiling and laughing great experience and super friendly my food was really fresh and hot and he even remembered sauces and went a extra step to get a separate bag put sauces in and a receipt. He definitely deserved a better tip than what I gave him but because of my experience with the first 2 drivers I didn’t leave more than a dollar. I think it would be a great improvement for the app if you allow customers to tip at the end of the process after the driver drops off the food

Merp8472619484628
Jan 22, 2020

Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.

I just wanted my wings
Oct 26, 2019

I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.

Ethan_xander
Oct 20, 2019

First off their GPS can never find my home. Every time the food comes late and cold/soggy. Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat. On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job.

CSR Racing 2

About Grubhub: Food Delivery

Developed by GrubHub.com.

Grubhub: Food Delivery is ranking in   Food & Drink & Travel

Last update was at Aug 19, 2022and the current version is 2022.29.

To see all other keys and revenue click here 302920553

Grubhub: Food Delivery have a 3 613 981a user reviews.

Grubhub: Food Delivery was released in the App Store. It is developed by GrubHub.com, who have also released the following apps.

Grubhub: Food Delivery has 3 613 981 user reviews.​

Grubhub: Food Delivery has an average rating of 4.0. ​The latest version of Grubhub: Food Delivery 2022.29​ ​​was ​released on Aug 19, 2022​.

You can download Grubhub: Food Delivery ​here

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