Tracfone Wireless My Account

I have had a TracFone for years and love the service and the cost. Just ordered a new phone and lucked out, did not have to call for help to get it set up. There call center is a terrible!!! When ever you need help plan on at LEAST an hour. The computers are slow and they are waiting on there end and you of course are waiting. Ten if you need technical help you always have to talk to the person in training for an hour or more before they transfer you to the person that can fix your problem in 2 minutes. But the app is good if you can get your answer there and if it is up and running. Took me all morning to order my new phone because there was some kind of problem. I did get free 2 two shipping from FedX and it only took 5 days to get here!.

Pros: Have always liked Tracfone because it saves so much money for a student who doesn’t need a lot of text/min. Just needed an available number for emergency use. Cons: The app could be better when it comes to loading. Also maybe like give free data access while using the app because I couldn’t buy more data when I’m out of data unless I have WiFi so it’s a huge problem when I’m out and I need data desperately. Bugs to be fixed: After I bought mins/data the app brings me back to dashboard but I couldn’t buy more airtime if I want to. Only the last 4-5 buttons are there. The add and buy airtime went missing unless I exit the app and login again. Also the loading on my a available text/min/data seems to always not be accurate. And the loading takes very long or doesn’t load at all. Additional suggestion/request: On top of free access while using app because (more likely than not you’ll get more people to buy your product anyway), can you show details of the plans the users currently have. I clicked on my auto refill plan to check on it and I could not find details of exactly how many mins/data/text other than price and plan. Anyway, I still like this plan overall despite some flaws in app. Saves me money in general and from where I’m from, cell service is not bad. (Except sometimes during heavy rain, call will go through but actually the other end wouldn’t receive it, not sure what problem exactly it is)

This app is great. I have used tracfone for years, but I dread ever needing to call customer support. I recently called to switch my wife’s number a phone I bought from tracfone and had used it for a few months to try it out. When my wife’s other phone died we wanted to switch her old number to her new phone. They told me that her phone wasn’t compatible with tracfone (again, I bought the phone from tracfone and had been using tracfone minutes with it already). I was on the phone with them for over an hour and never got it resolved. This was just the most recent experience-I have had similarly frustrating experiences in the past.

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I have been with TracFone for many years, and it worked fine for a cheap no contract service. I’ve even highly recommended it to many friends and family. My only concerns have been recently when I had to call customer service after the extremely rude chat assistant couldn’t help me get the service I’ve always had. Apparently they just decided to stop offering the service I’d been bragging about to others. Now I feel cheated and embarrassed about having recommended them. They cannot treat a long-term customer with respect and constancy after all these years? Shameful! No thank you Ramel. I will not be putting myself through your inept and rude customer service again. There is no excuse for their inability to actually do something about how your business has cheated me and embarrassed me. I don’t need idiots telling me how sorry they are for the inconvenience when they cannot do something about it or connect me to someone who can. No way to run a business.

The service is just as good as my previous carrier. I may have to buy minutes and data before the end of the year, however I am still saving over $400 a year even if I do have to add extra minutes and data. This is a big deal when you’re on a fixed income. My biggest surprise is that I cannot tell the difference in the quality of service and your TracFone mobile app is way easier to use in my previous carriers mobile app. Thank you TracFone for being there with the quality of service that you provide.