Toyota Entune

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I love my 2016 Tacoma, but the Entune App is terrible. Unusable, even. I finally got fed up and uninstalled it. Toyota couldn’t be bothered to make the app remember my login and password, so when the app booted me for no apparent reason (for what felt like the thousandth time), I had to pull over, look up the login and password, and type it in manually before pulling back into traffic and activating Pandora. Hundreds of other apps just let me use my fingerprint to log in, but not this one. I just want the convenience of Car Play, like so many other iPhone/new car combo owners get to enjoy. Things get even worse when trying to use Toyota’s inept version of Siri. She still has not successfully completed a set of voice instructions to provide directions or any other of the services she’s supposed to be able to provide, and I’ve owned the ‘16 Tacoma since ‘16. Appalling. Why do you hate us, Toyota? Why can’t you stick to what you do best- which is make great pickups, and let Apple stick to what they do best- design smooth user interface that pairs expertly with the latest technology? You could be giving us the best of both worlds, but instead you’re giving us great cars that place just between grocery store automatic checkout machine and Coco the gorilla on the smart user interface spectrum. Well-meaning, but far from expert. You can do better.

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I have a 2017 Tacoma bought the end of that year and since I have owned it, I have loved everything about it......eeeeeexcept the 3600$ Entune Stereo. This is the most inept, under par, non functional piece of technology I have ever used in a vehicle. I have to continually connect and reconnect the application. I cannot change channels when the car is moving. The stereo reboots constantly, my phone disconnects and reconnects in the middle of phone calls, I now have 2 music apps both of which are garbage and on and on and on. I wouldn’t be upset if my issue was speaker related.. I could swallow that just because no car maker has ever put in a decent stereo system in a car. BUT if your going to tout a product that jacks the cost of the car nearly 4000$ and then have that product no better than a 49$ piece you by at a pawn shop you have got issues. This is my first Toyota. I want to keep it stock. I really don’t want to put another stereo head unit in this car. Just for thinking about this, Toyota has made me feel ripped off. That 4000$ could have gone to lift kit for the vehicle and rims and tires but instead I have something that flat doesn’t work. I am really disappointed. This being my first Toyota experience, this part is REALLY disappointing.

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Entune in my 2017 Highlander is bad enough, but this app makes it even worse (if that’s possible). It caches your credentials (good) and tries to log in every time you start your car (uh, ok I guess...but why?). Unfortunately, if it can’t log in for any reason (like your phone has no signal in the parking garage or a rural area), it throws your credentials away and makes you re-enter them. Which, of course, you you can’t BECAUSE YOU HAVE NO SIGNAL!! It also jumps to the foreground and pushes useful apps, like Google Maps to the background. When it is connected, it doesn’t do much. You can stream Pandora, but it’s so clunky it’s easier just to use Bluetooth to stream through the app on my phone. Facebook Locations? Does anyone actually use that? Movie listings? Easier on the phone. Basically, anything that you can do through Entune is easier directly through your phone. So - love my 2017 Toyota Highlander. Already have 40,000 miles on it and it’s not even two years old. But in 2019, when I have 60,000 miles and it’s time for a new one, I’ll be looking hard at the Honda Pilot (which has CarPlay) unless Entune has been replaced.

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Sure, Toyota is making Entune worse. With the removal of Pandora and other apps, Entune is quickly falling behind all other available options for every other vehicle out there. The only other decent aspect of this app was the Fuel Guides which actually list in order prices of fuel in the area around you. They managed to make that worse with this latest update as well. Now I get to click on each little fuel icon on the map in my area to see what the price is there. Seriously?! I am a software product owner, and I would quickly lose my job for some of the poor changes that are happening with these updates, outside of the fact that Toyota can’t seem to keep Pandora on their list of options. To make it worse. Toyota is rolling out CarPlay, finally, but only for new vehicles. So I’m stuck with the worst experience available to any driver out there. In hindsight, this aspect alone would have made me choose Ford, Dodge, or Chevy in a heartbeat. I’m fed up with this app. It’s the most terrible product I have to use... and I am forced to use it daily.

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You buy a +30k car with an upgraded audio system and all Toyota does is start downgrading what you bought from day one. There goes this app, there goes that app — I’m expecting to get in one of these days and find the whole radio gone. If only they would put a little effort into making the initial Bluetooth connection more reliable. How in the world can they have designed a system where your phone connects reliably as a phone but not as an audio device! That is some feat of engineering. And you can punch the connect audio device manually till your finger falls off and nothing happens. No, the way you MIGHT connect is by turning the car off and back on. Hope you get done before the light turns green. Of course, nobody (especially Toyota) reads these comments but at least it keeps me from having a screaming fit. Anyone up for a class action suit for devaluation of our resale value? Update: junk app keeps logging me out. Why should there even be a login in the first place! What in gods name do they think they are protecting????