CARFAX Car Care

This app is great for keeping track of services on our 7 Toyota’s. I love how it’s intuitive enough to load a vehicle by plate number, automatically receives updated registration and/or inspection info, and does a great job of keeping up with mileage. However my two small gripes with it are: 1- I don’t like the new “confirm mileage” that seems to want confirmation weekly. 3 of our vehicles are driven very rarely and digging out keys every week to check mileage and confirm is kind of a nuisance. 2- I don’t like the maintenance schedules preloaded mileage choice. For example, tires... the choices go from 5,000 to 7,500 miles between rotations. I buy all my tires at Costco, they set a 6,000 mile rotation schedule. So I either have to choose 5,000 in the app and go “over” on mileage for rotations or choose 7,500 and risk going over Costco’s 6,000 schedule because I won’t get a reminder on my app for 1,500 more miles. On a side note, what happened to the ability to change the order that my vehicles are in in my garage? I try to order mine based on how often they’re driven so the vehicles that see more use are at the top. Tonight I added a brand new vehicle and was unable to change it out of the bottom (latest) entry.

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I had my oil and filter changed and the shop I used was in and out oil change on Broadway in Garland and Carfax is not recognizing this and they are threatening to take my well maintained badge away if I don’t get my oil and filter changed. I am not going to do it twice Also if you do it yourself it does not get counted because Carfax works with companies that are Carfax registered and if you use a shop or your neighbor next-door like me, who is a master mechanic does my work, I have the receipts and I still am being threatened to lose my badge because I did not go to a shop. I am a senior citizen on low income and there is a lot of work I can do myself. But Carfax will not recognize it even though I have receipts. So they can take their app and they can keep it because I am not gonna feel the pockets of some greedy dealer or whatever when I can do The work myself I am removing this application because they force you to go to shops that they approve of otherwise your work on your car does not count. This is a rip off and I would not ever use car fax. I am removing it. I take very good care of my car but because I use my own skills and the skills of very good mechanics that are not on their so-called list, they are taking my badge away because according to them I am not cooperating. Don’t use this application because they will threaten you with badge removal if you don’t take your car all the time to their shops

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I installed this app a long time ago to keep all of my cars maintenance records in one place and clean up some paper clutter. It worked good for a long time until last week when I tried to open the app and could not log into to my account. I received a message saying that Carfax had detected commercial activity on my account and blocked me from accessing my account. I know for sure that my account was not used commercially as it’s only signed in on my phone and no where else. I emailed customer support and received a reply telling me that the mycarfax app is not for commercial use and that I would need to purchase a commercial account. My work is in aviation and we don’t use/need carfax for anything with airplanes so there’s no reason to tell me that nonsense. So I kept very detailed logs of our 4 cars and now ALL of that information is gone unless I pay $$$. I learned long ago that nothing is for free and have learned that’s true with Carfax! Do yourself a favor and keep your maintenance records listed somewhere else. I’m out 3 years of maintenance history now, all thanks to Carfax.

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****Update #3**** Should be ZERO stars. Customer service, what’s that? CARFAX has absolutely no idea. I email them, I contact them through the app, nothing. nada. I still can’t change or update bad data. This is simply a way to keep the name CARFAX on your mind so you may be tempted to use the service where they make their money. Through CARFAX reports. Save your time, there are MUCH better vehicle apps in the App Store. ****Update #2**** Still nothing from customer service. The recent update seems good but does not address the fundamental problem. A user CANNOT edit or change most of the info you enter. And if the preprogrammed values are wrong, forget about it. They will NEVER change. These facts reduce this app to a fun but useless game. **** UPDATE**** The app is actually good, but DO NOT expect any kind of support, they don't care! This is a way to keep the CARFAX name on your mind in hopes you will pay money to use their service. I was asked to be a beta tester for My CarFax and I thought I might be able to offer some suggestions so I gave it a try. I even had a FaceTime session with them. But, NOTHING has come if it or any of my suggestions. My suggestions may not have been earth shattering but at first they would respond to my emails, but No more! It's like CarFax is giving up on the app, recent updates notwithstanding.

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This app used to be great. You could track your car's maintenance and everything on it, and it would remind you when you needed an oil change or tire rotation, let you keep track of receipts for repairs, etc. But they updated it, and now you can only add maintenance for "Carfax official" places. And basically the only places that do that are dealerships, which are more expensive to do anything. This is extremely frustrating. I bought my tires from Discount Tire a few years ago, and was happily keeping track of rotations using the app. But then they updated the app, so when I got my tires rotated today, I can't add the record because it's not a "Carfax official" place or whatever. I will not be using the app any longer. You shouldn't bother to either unless you only get your maintenance at a dealership and don't want to keep track of DIY repairs.