The RealReal - Buy+Sell Luxury

I found this website after I went on an all things “Schitts Creek” binge... I found out that this is where they bought most of the clothing for the show, because it needed to be upscale and authentic without breaking their budget. Ever since, I’ve been hooked. Part of my order was delivered in just 1 day and the clothes far exceeded my expectations! They don’t look used, they look like I bought them at the store today! I’m sure to do my research every time I’m ready to purchase, making sure the quality is up to my standard (if it says moderate pilling or a stain, I usually skip) and I exam the pictures very closely to make sure it looks the same as described. So far, I have not been disappointed. My favorite thing is sifting through the ridiculously low-priced items. I got myself a few great $400 sweaters for what I’d pay for a sweater at H&M! I now plan on redoing my entire wardrobe with pieces from designers I thought I’d only ever dream of owning!

I have spent years selling my clothing, shoes and handbags, all designer, on several sites. I never thought I would BUY resale until TRR changed my mind. I’m reading about them selling non authentic goods or poor customer service and I don’t understand where this is coming from. I am very astute at recognizing the real from fakes and everything I’ve ever purchased has been clean, authentic and in excellent condition. This is the only place I buy 2nd time around designer goods because I trust them. I visit the store frequently in LA and it’s a beautiful boutique with some amazing pieces. I can easily find anything I’m looking for from the easy to navigate website and I trust their authenticity. Their staff is very knowledgeable and they love what they do and are very good at their job. The descriptions are accurate and I feel I can buy with confidence. I’m so happy you’re here TRR. You’ve made wearing really nice things very accessible.

Consigning with The Real Real is NOT WORTH IT. Buyers are happy with this site at the consignors expense. As soon as I even inquired about consigning, I was bombarded with phone calls and emails daily. When I did send in my items, I was still getting daily calls and emails asking me to send in more items. To give credit where it’s due, any of my questions were quickly answered, and I was removed from the contact list when I asked to be. My items took over 6 months to sell (yes they were good quality, trending items), and only did so after the items went on sale for 50% off without my consent or being informed, on top of which, apparently coupons can be used. I’ve received $13 for 3 separate items that I’m confident I could have sold on Poshmark or eBay for ~$50 in a couple months time. I’ve had an incredibly long, annoying, disappointing experience as a consignor. I used to love buying from TheRealReal, but now that I know it’s at the sellers expense, I can’t shop in good conscience anymore either. Never using this site again.

Overall I love this site and spend hours searching for the perfect item. You can get great deals on designer goods for the fraction of the cost. I have ordered several items, at least 15, and have found most of them to be accurately described and sometimes even better quality then described. However, a few times I received items that were not as described. For example a pair of shoes I purchased were labeled on the site as size 8 and they were actually a size 7. I returned them, stated the reason, and saw them re-appear on the site listing the same wrong size! I've also purchased and returned a sweater that had pulls in it when it was described as in excellent condition. Overall this site is awesome and you can score great deals. I see my friends eyeing my clothes and wondering how the hell I'm affording it all. Shhh it's my little secret!! I would definitely recommend.

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I have purchased a few items through them and consigned one. Every time I have bought online, the items have never come in the condition listed on the site, resulting in me asking myself: “okay, can I live with this?” Most often, I just don’t go through the hassle of returning. Now, if I ever see something I like online, it has to be in the SoHo store where I can look at it. Still, I have found pristine items with tags at the store are often not pristine when I arrive to look at the items, though they may still have the tags. Excellent items, which they deem to have no wear, are often not the case either, just by zooming in on each of the photographs or using the store method. Be very, very careful of this when purchasing online. If you want a bargain, end of season sales with the designers and the department stores are often your best bet. You have to have the patience of going through the racks virtually or physically. They often get the price to cheaper than TheRealReal during the sales, sometimes even when TRR has received that same item themself.