Gilt - Shop Designer Sales

I love the Gilt app. It has everything the website has just in a more pulled together user friendly format. It’s easy for me to see my insider points, apply discounts, quickly change cities in Gilt City. It doesn’t crash, it saves items like it should, saves all my info like it should, no problems whatsoever. The only thing I would like to be able to do that I can do using the site is in Gilt City to have the link to the seller clickable. It is not a clickable link in the app. Besides that one little thing, which does tend to get annoying at times, I much prefer the app over the website. And I swear, they have everything! Just search and I bet you’ll find what you’re looking for or something pretty darn close. And you’ll for sure find items you just love at all ranges of prices which is another thing I just love which also makes it a great place to buy gifts. Plus you get points for each purchase which you can use for discounts off your purchase once you have enough. I don’t usually prefer an app, or one stop shopping, but this is my go to app and the first place I look when shopping. Prices are competitive too. And Customer Service is great...I’ve rarely had to contact them but when I have they have just been great. Another reason I keep coming back. Rock on! XOXO

I have been shopping with Gilt for many, many years and it has always been a stellar shopping experience, but in the last 8-10 months the site has gone completely downhill. You can waste hours trying to put an order together (need to keep reordering every 9 minutes as items disappear from cart as has always been an issue) but when you go to place the order a gray screen will pop up and state “your order can not be placed due to technical error....please try again later”. When you try to call customer service you can hold from 15-30 minutes and once an agent gets on the phone after 30-60 minutes of trying to resolve issue your items are no longer available and they just apologize verbally but do not a thing to help complete your transaction. This site is a complete mess and complete waste of customers time. Such a shame as it was such a delightful site to use in the past. Buyer beware and stay away from this site.

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I have been a loyal GILT shopper for YEARS purchasing most of my clothes from the site. I spent a lot and regularly to achieve Noir status, which entitled me to top positions on item waitlists and gave me credits when certain dollar thresholds were reached. The waitlist or wishlist was essentially how I did my shopping. Things were much more interesting and exclusive. The search feature on GILT used to be so robust and has been seriously dumbed down in this new model. Rue La La was fine for other purchases and some very nice things but was generally second tier. When GILT was purchased by Rue La La, they essentially became the same site in my opinion and the things I loved the most about GILT were no more. Other than cashing in some credits I had and buying ONE workout outfit, I no longer use them and it has been so terribly disappointing. The site looks and feels like Rue La La, so why bother? I’ve switched over to Yoox. I will always miss my former favorite shopping experience. Poor customer service folks have the same insufficient response for what’s now lacking on the site and I am just weary of it all. I hate it when people mess with a good thing.

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Update: Wow!!! Just when I thought Gilt couldn’t get any worse, it did. The same item I mentioned down below was sent back for a return on July 2nd. I just spoke to an employee who told me it takes 3 days for the facility you drop the package off to actually ship the item, then it takes 7-10 business days for the item to get to Gilt’s warehouse, then it takes 7-10 business days from the time they receive it to process your refund. It takes up to 23 business days for a return!?! All of this with absolutely NO way to track the return process. I don’t even have any previous orders listed in my account, and now I have $1,000 lost in limbo somewhere because Gilt is a Trumpian monster. Thanks for less than nothing!!!!!! Gilt will sell you defective products and then refuse to accept them as a return or offer you any kind of solution! The way they handle their shipping is exceptionally frustrating. It is shipped through FedEx but delivered through USPS so Gilt claims less than 0% of responsibility if anything goes wrong, like when my items say delivered but they are nowhere to be found. Never using Gilt again :)

I love the wide array of brands and products on Gilt, but after paying for “unlimited” annual shipping, it turns out that returns are $9.99 shipping EVERY TIME. Had I known that, I would have passed on the “unlimited” shipping. Having to pay $10 to return ship each item is a disincentive to buy from Gilt when almost every other retailer offers free return shipping. Also, most of the truly discounted items are “final sale” (which isn’t a big deal because they’re often super cheap); however, the very minimally discounted designer items are almost all final sale. Of course in the fine print there’s a disclaimer that Gilt is not an authorized seller of these items, which means they’re probably returns with some damage. I personally don’t care enough about a 5-10% discount to be willing to get stuck with an item that’s already been used.