RingCentral

The app is great however I am not able to reply two files events and tasks on the mobile device. I would also like to be able to upload photos to events in tasks from the mobile device like on the desktop application. It’s very important that were able to attach files and photos to the correct conversation from the mobile application it makes it very difficult to have to run to desktop computer every time we want to reply to one of these conversations other wives on the mobile app it just goes to the main conversation stream. Other than that the application is great thank you.

We’ve been using Ring Central for over 10 years now. It’s never let us down with business. We have our Fax setup and our 800 number! To save endless worry our company faxes our documents to our business then stores them. Ring Central is not just an answering service! Your service can be moved to a complete virtual office. It’s been 100% reliable and we pay annually now. We have modified our calling and greeting and extensions. Customer service is there to walk you through each step. It’s great to call and your Directory Identification Shows up. They send us our call logs and filter the spam. Take the time to start basic with your numbers and forwarding calls. Then learn how your VIRTUAL OFFICE SHOULD BE PRESENTED. Alinea Adair - Medallion

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I went to the new version of the app as instructed, early in the process. I continually get an error message telling me I need to switch to the new version of the app—though it shows as “open” on App Store, and it is a different RC app. I have to click through several “welcome” prompts every time I get into the app—only to have lost all access to incoming voicemails from my clients and new customer inquiries. If it weren’t for the vmail sound clips sent via email, I would get none of them—and I would have had to cancel this service weeks ago. It’s tough to get the problem to customer service—but finally I got a reply—and their “answer” days later was that it’s some kind of glitch and the company is still working on it. Not fixed yet—and no promise of when it will be. I guess the customer with one or two lines is not too high a priority? Anyone have a recommendation for a different provider to change to?

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They forced users to “upgrade” to this app. The old app works far better. Now, there’s no way to block numbers easily like before. Find that my toll free number, which I’ve never used or published, gets 2-10 fake calls a day. Some are phishing, others don’t even come through. I’ve probably blocked 400 or more numbers over the years. It was one of the few features I could count on. It is very concerning that these calls don’t even go through, but, of course count against my plan, and now, it is extremely difficult to block them. Truly makes me question what Ring Central’s agenda is. This used to be a better company, before they started emulating the large phone companies, charging fake taxes and relaying almost exclusively on international call centers. Customer service is truly pathetic and the company is simply not responsive to issues.

I have to admit, I was not happy with having to switching to the new app. Its very different from the old app, but as we all know nothing last forever. The only issue i had with the new App was i didn’t know how to turn off Voice over calls, my mobile phone provider doesn’t do web while on a call, so VO Calls don't work for me, I need calls to ring directly to my mobile number. Anyway I called customer care and found out how to turn off (first ring desktop and smartphone) and my problem was fixed. There is so much more on the new app. Great Job Ringcentral! Im still a happy customer.