Northwestern Mutual

Update August: Apple sent me another email saying NWM responded. However it was the same exact response. Did they simply repost? Does Apple resend email after a long time? Lol. Who knows. I’ll take the time to re-review app. I had reviewed earlier that login sessions were expiring a lot. (Last December) like I said after getting another email that the developer “responded” I wanted to let people know that for me the login sessions are much better. App is functioning all well. Again Not sure if NWM really responded again to get me to review or if Apple had a bug in their review logic sending duplicate emails 8 months later. Lol.

Excellent app that links a uniquely wide range of accounts and puts all your financial information in one place. Just watch out for the version updates because it wipes out all of your log in information and the security is very tight so it may take a few steps to figure it all out and log back in again. Be careful when you update. It wiped out your log in information and you have to re-enter it. If you forgot it you may be locked out of your account until you can find it or reset it. So frustrating.... Update Jan. 2019: More login problems. Why does NWM do this? I went through the multi stage authentication process and reset my password and then when I tried to log in again it is asking me once again to go through the two stage verification process. I am busy and haven’t got time for this. I would love to use this app to keep up with my account, and my desire and tolerance level is pretty high, but it’s not worth the hassle. Very disappointed (again).

This app accomplishes what everyone needs. “Simplicity” with all the changes in technology, I understand why there are limits with the capability on this app, because Northwestern Mutual wants their advisors to maintain a client relationship with the clients and most people have no business making many changes to accounts without guidance and direction as to what they are doing and trying to accomplish. The app works very well, user friendly, shows all transactions in accounts, easy to navigate and read. Pairing this app with the computer online log in view, the capabilities are greatly expanded with the online computer platform.

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I have been tracking my money using both this app AND the Northwestern website for years. I make screen dumps of the total money from both apps every day for my records. The data shown from this app is ALWAYS WRONG. This is bad. If people only look at their data using this app, then they will never have the exact data they need to make decisions. Just login to the website and look at your money total, then compare to that from this app, you will see they never exactly match (depending on how much money you have, it can be thousands of dollars wrong)! I have contacted Northwestern about this numerous times, including sending them the screen dumps showing the differences. They never even attempt to fix it.

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I have over $2 million with this company and this app is worthless. App does not let you track your account mutual fund investments specifically. Doesn’t compare returns to market indices. It is so easy in 2019 to provide real-time quotes for the municipal funds I am invested and compare them to market indices, chart performance etc. Compared to financial investment software from companies like Fidelity Vanguard Schwab etc. it is a complete joke. Over the last two years I have invested over $1m outside of this company only because I can’t stand the lack of feedback and ability to see what my investments are doing. Hey NWM, take a look at other investment companies apps to give you some idea how to do business with your customers!