Vonage Business Communications

I'm glad I decided to listen to my wife and do more research on Vonage services. I previously had the typical home Vonage phone service which was just a setup to receive inbound calls from State-side numbers since I was living in Europe. Vonage Business changed the game to allow me not only to keep my same State-side home number and apply it to my cell phone for answering calls but, to also receive calls on the Vonage Softphone app while I'm in Europe while having a European SIM chip in the cell phone. Plus, I do not get charged International carrier charges or deducted credit. Calls made to my State-side number ring my cell phone and the State-side caller hears a US ring back instead of an International ring back. Receiving authentication calls to my Vonage Softphone app works as well. I went from paying $35 to $51 a month. Well worth it if you primarily live or travel to Europe and want to primarily keep your European chip in your cell phone as everyday use.

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I just now am starting to use Vonage for my workplace. I have to protect the privacy of the clients of clients I work with majorly. So I always thought I’d have to have separate phones, one with crazy privacy to do business stuff. I am super impressed with the whole app and the entire business phone integration. However I CANNOT use the app because I. Can’t have client information showing up on my personal device’s call log. At least with google voice the call log was private within the app. The call log on the device showed “google voice call” and no other information. Currently on my personal device call log I see that it is from Vonage AND it lists the exact number calling me and the first and last name. i understand and want this to happen within the Vonage system and app. But I CANNOT have that information on a private, personal device and there is no setting to manage this like with google voice. Therefore I can’t use it. And I’m really sad. I seriously hope there is an easy quick fix. I can’t be the only one with the problem.

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I signed up having high hopes for vonage. All i have been since I've joined is let down time and time again. Signal is almost always horrible with calls, half the time they dont even ring, and to top it off their customer service is absolutely horrible and they shut off your line multiple times even if you pay on time every month. I literally sent them a copy of my receipt and the person on the line said it was fine then surprise surprise, my line gets cut for no reason again. I have called support multiple times to handle it and all i get is rude supervisors who talk over you and customer service reps who don't have the slightest idea how to help you. Will NEVER sign up any of my business with Vonage anymore. Its so bad as soon as i finish writing this review i am going online to find a new service provider.

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UPDATE, months later and still nothing with MMS !? Hard to believe... I have been a vonage business user for a number of years and I really think its a great company with especially good customer service. BUT, whats with no MMS you give us texting but stop short of MMS ? I send my customer a text and cannot receive a photo of a data plate or some part that has an issue since there is no MMS. I think for me at least being a mechanical contractor video phone is useless, but MMS is very valuable. I don't know but it seems to me that creating text on my vonage app is 90% and MMS is another 10%. Hope to see MMS soon. Thank You !

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I was sold a bill of goods about this phone system, but it doesn’t work. People call you and the app doesn’t ring. I literally have to have 2 or 3 devices running the app in the hopes that one will ring when a customer calls. The website doesn’t provide a detailed report of where the calls go or what option they press in the auto attendant. Customer support is no help, must have called them about 5 times and hours wasted on the phone with them and they don’t resolve anything and don’t even call you back. Finally getting Verizon installed this week, yes is more money, but it will cost me less because hopefully I will not be loosing so much business as I am with Vonage.