Ring - Always Home

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First, I love Ring products. My entire house is covered in ring products and camera. I also use Ring at my office. The products themselves are awsome and quality is amazing. Having said that, this app is awful. It barely does the basics of what is needed. Literally the basics and at that it isn't completly reliable. The things I do like is that it throws up a little window of each camera when it is triggered. That is awsome. But thats about it. What I am looking for is something more. This app but expanded. I would love to see this desktop app mimic the IOS app for Ring. Now that would be awsome. I am hoping Ring can roll out some much needed updates with this.

I've owned this Ring for 2-3 years. It's caught people trying to break in and that's great however the lack of 24/7 recording, the reliance on a trigger, means that many events are not captured in time. As a doorbell answering system, sound quality is poor. Basically, the images and the responsiveness are fictional. I've done network checks, added extenders to wifi and no improvement. Unless someone is sitting at your door for several minutes, there's a good chance you're going to be disappointed day or night. Secondly, the Neighbors application doesn't allow you to see exact criminal activity locations which hurts efforts to identify which homes are at risk. Neighbors can't exchange photos with each other directly after the initial video and again, the apps are full of moments that don't have enough video before the trigger. Nest is 24/7 and it makes a difference.

I'm a big fan of the Ring system, particularly after having a complete nightmare dealing with Simplisafe (they had the worst customer service of all time. Seriously, 12 documented phone calls to resolve a simple issue). The only thing that Ring desperately needs is the ability to view multiple cams at once, and for longer than just a few minutes at a time without ending the stream. I'd prefer to be able to see the streams without them being automaticall recorded, except for during motion events. I'd change to a 5-star with these upgrades.

The functionality of the App is usually great. Occasionally, the video feed doesn't activate, but that could be an issue with the WiFi connection to the doorbell. The main issue I have with it is that once a live video feed is viewed, my Mac's discrete GPU is activated and remains activated until I quit the Ring App. It's totally fine if live video requires the Discrete GPU, but it should release it after the video feed is done. Watching recorded events does not invoke the discrete GPU. When on battery power, this reduces my Mac's battery life to just a few hours as opposed to the 10 I might get otherwise.

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This app has been buggy for years. Among a number of annoying UI/usability issues, the app also prevents macOS from sleeping, and forces use of the GPU, both of which have dramatic impacts on performance and energy efficiency and both of which have been repeatedly reported to the Ring customer support, the development team, and even Jamie Siminoff directly. They. Do. Not. Care. I was in the process of buiding out an all-Ring ecosystem in my home, including cameras and the security system. For the time being, and due entirely to the problems in the macOS version of this app, I have stopped buying Ring products and am evaluating my options for switching to another platform. It really is a shame.