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We’re mostly happy with the Ring doorbell and app but we are frustrated by 2 critical issues that completely jeopardize the system’s usefulness. 1. The app does not notify you if the doorbell goes offline (for power or for network issues). So you are away and get no notifications and think no one has been at your front door but then learn that the system has been offline for days!! Really??!! No one thought to institute a “if The Ring doorbell hasn’t checked in with the network after x minutes, send an outage notification“?? I have free camera apps that do this. How can this not be a standard function in Ring? 2. How can you claim Ring provides any measure of security if some of the times it gets bumped off the network it requires unscrewing the Doorbell cover, resetting the doorbell, and running the reset function in the app that REQUIRES THE APP BE ON THE SAME NETWORK AS THE DOORBELL!!!!! ARRRGH!!! So you are away a few days, the power blips (which happens at least once a week in FL) and that’s it, no Rung doorbell. That is until we get home and go through the entire manual reset process requiring being logged into the same network. It’s utterly ridiculous. There doesn’t seem to be enough resilience built into the system to sort out blips and burps in power and networking to deal with those problems and get back online without interaction let alone a reset that requires I be physically present to do it!!! This needs work.
I am giving 5 stars because both my flood light cam and spot light cam work perfectly. No delay, sharp clear video, I can hear and speak through the device very well. I am 100% thrilled with these cameras at almost a year after installing them. They were easy to install. I am a 60 yr. old widow and it was easy to wire in the flood light cam. My spot light cam is the one that plugs into a outlet. I wonder if these work so much better than my Ring doorbell because my door bell is battery operated. I keep the doorbell charged up, and have the Ring extender chime, but the delay on the doorbell is frustrating. By the time the live feed kicks in the people who ring the bell are walking away. I imagine it is because it is battery operated. I wonder if the direct wired models are faster. This camera has caught someone up by my bay windows trying to decide what to do once he noticed it was a Ring doorbell and I was able to have my local police view the video with ease and a better description than I could see in the dark. I wish Ring could discount their products for us older folks on a fixed income. I would love to get more camera or the security system, but I just can’t afford them. What I do have makes me feel safer than if I didn’t have them. Oh! The neighborhood part of the app. Is the best thing ever! Sharing info with the neighbors also makes me feel safer.
I thought this ring product would help with seeing who’s coming in my property to deliver, guest coming over etc... Oh yes, I can see partially who after the fact. What’s the point in having live viewing after a package has been delivered, guest after they walk away etc... This now seems like a ploy to get people’s hard earned money for an iffy product. More developer work needs attention to the quality and functionality of the doorbell etc... Half the time the video will show dark or washed out when it starts playing then get clear a few seconds later and not revealing anything worth seeing. You make the commercials look great and inviting but in real life, it’s not as clear and real time as falsely advertised. I will no longer encourage ANYONE to get these products until you all fix or come out with better quality products and fix the app. This review is for any and everyone considering Ring and that has Ring who’s experiencing multiple issues. By the way, I have read the instructions on how to use and maintain the app, spoke with Ring support, did troubleshooting steps and had the unit replaced. This and the replacement Ring was professionally installed. Please attend to these issues if you expect to keep and remain getting new customers. In the meantime I’ll have to spend extra money on another product to see if it’ll do a better job. SMH
I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.
We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.
Watch over your home from your iPhone, iPad or Mac with Ring’s Wi-Fi connected Video Doorbells and Security Cameras.
Ring connects to your Wi-Fi network and
sends you instant alerts when people press your Doorbell or trigger the built-in motion sensors. When you answer the alert, you can see, hear and speak to anyone on your property from your iPhone, iPad or Mac.
All Ring Video Doorbells and Security Cameras stream live HD video and two-way audio straight to your iPhone, iPad or Mac. Ring devices also feature advanced motion detection, so you can focus on the most important areas of your home. And with a free 30-day trial of Ring Video Recording, you can save, review and share all your Ring videos at anytime with anyone.
Whether you’re on vacation halfway around the world, or just too busy with the kids upstairs, Ring lets you watch over your home from anywhere. Because with Ring, you’re always home.
- High-definition video
- Wide-angle camera lens
- Two-way talk
- Advanced motion detection
- Infrared night vision
- Video recording
- Lifetime purchase protection