Zillow Rental Manager

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Has so much potential and I could use it as all in one solution in my landholding business but the app has been so buggy ever since it came out and even after the update has more issues than the previous version that I am unable to use it. The most notable issues that I’m dealing with now are the fact that I can create a listing but cannot activate it - keep clicking activate button but no response. Keep trying for days. One listing eventually got activated by itself. The other one sits as off-market. Support is useless with their no-solution responses days later. Another annoying thing is that the new messages do not get marked unread when they arrive so I have to go to each message to see if I responded to the inquiry.

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Zillow is the best marketplace to advertise in my area but their app is very glitchy and struggles to upload pics and videos. On top of that they won’t let you upload your own vid file, they make you take it within the app. So I bought some expensive lenses for my phone and worked for a couple years to switch all of my marketing video walkthroughs into the Zillow app. Then last week I got an email from Zillow apologizing that they had lost ALL of the videos on their end. For me this is a huge loss because I can only take the best videos while my properties are vacant so now I have to go through a whole round of Re-leasing without videos which puts me at a disadvantage to any listings that do have videos! Zillow went through all this trouble to get market share but their product is horrible. I can’t wait for the next company to take over so that I can delete Zillow forever, but until then I need to use it to be competitive...

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In concept, I love the app is it such a great resource for our family’s rental properties. However, we have really had a lot of issues with the app. There are spacing issues when you write up your property description Where it will not allow the simple ability to just put spaces in between bullet points or paragraphs. We’re also having a lot of sync issues with the photographs. We’ll add different photographs or reorder them in a listing and they just won’t sync up properly even though they’re the right size. Both of these issues are not an issue in Hotpads or Trulia and look perfectly fine there but, not in the Zillow Rental app, the regular Zillow app or the Zillow Rental Manager app. If reported some of these issues to Zillow support and they say that there’s nothing that can be done. That really isn’t an acceptable solution.

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I love the fact that I can list my homes for rent. It is easy to setup and work with. I do have a few issues I have faced.. 1. Unable to single sign with Facebook. I tried access Facebook on the app and browser and when I pull up the retail manager so I can use the application section it doesn’t single sign on with Facebook nor does it gives me another option. 2. Loading pictures takes too long to load. I am currently facing that I can’t view the pictures section. It acts like its opening and then it closes the app. Very frustrating. 3. It would be ideal to get the URL that we can share with different apps and so forth with a simple click. 4. Ideally after someone has viewed the home, it would be nice to have an option that we could send to obtain feedback regarding the home. 5. The new sort on property is perfect 6. It would be ideal that we could export all the details that were provided for the potential clients on the homes. I have found myself copying and pasting into excel spreadsheet so that I can contact clients to come view the home. 7. The push notifications are the bomb! Love that feature.

Zillow, you’re embarrassing me as a landlord. The only thing that HASN’T glitched so far is the payment platform. But I’m looking for another service to handle applications and lease signing. I can use DocuSign for the signing as I’ve tried to get my 3 new tenants to sign twice now and it glitches with the last signer every single time. The application also glitched with one of my three tenants and after several days Zillow customer care wrote back to me and said they fixed it. But even the fix was messy. So we just moved on. And now the lease issue. I give up. I may use this for listing and payments but so far it’s garbage for everything else.