DIRECTV on the Go

I used to love this app. We live in Alaska and travel South every winter. I would tether my iPhone using an Apple HDMI Adapter and could stream HDMI on my TV in my RV. Since upgrading to OS 12 I am no longer able to do this. In spite of the fact that we still have service in Alaska that isn’t being used when we are on vacation. My husband’s phone which runs OS 10.3.3 still is able to tether his phone to the TV and stream. We don’t have home internet because it is so expensive here so we depend on our phone account for data. I don’t really understand why Direct TV doesn’t use the same app for those who wish to stream and those who have a subscription. Instead of Direct TV Now, it seems like a no brained. I have to place a hold on my account with Direct TV when we go on vacation now and sign up for Direct TV now in order to tether to our TV when we are on vacation. It seems ridiculous that we have to place our service on hold and add a new service temporarily just to tether our TV to our phone. I hope Direct TV hears all of us who are complaining about this issue and works with Apple on the black TV screen issue or consolidate the two apps into one that streams to TV. Come on AT&T don’t be greedy, we pay for this service to take our TV with us but we really can’t. Who wants to watch TV on a tiny iPhone screen? Certainly not me!!!

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Not only is that app for your phone or iPad extremely glitchy, but DIRECTV’s new television interface is horrendous. I have DIRECTV wired directly from my Satellite dish to a Mini Genie, and am appalled at the menu changes. Currently, though “prettier”, One can no longer Mark a position in a playback or live show with the push of one button in order to return to it at a later date; the bottom area of the screen is blacked out for quite a few seconds if one pauses, backs up, or rewinds, etc. This is particularly distressing when watching sports channels, where one might want to continue to see the bottom 1/4th of the screen And view the “crawl” for the score, or continuing updates of other games, etc. The previous interface, largely analog, with a simple menu across the left-hand side, very intuitively allowed one to “Search“, “Record“, “settings” “manage recordings”, etc., without all of the pretty pictures, and repetition which now takes up over 75% of the right-hand side of the interface which use to freeze the show one was actually watching. Whatever happened to testing with real life people and keeping the ergonomics simple??. A thoroughly outrageous and Horrendous interface. GO BACK TO THE PREVIOUS INTERFACE DIRECTv !!! Or, we all go to another carrier . We expect much better from DIRECTV and from AT&T.

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This app is needs an entire makeover. Let’s start with the fact that it takes FOREVER to load. no other tv app on my phone is like that, then sometimes the tv shows I was watching will disappear from under the continue watching section. Like it’s 2018 my shows should NOT be disappearing, then when I go to rewatch the show that disappeared it sometimes won’t let you fast forward to where you left off at, so I have to rewatch the entire show again.🤦🏾‍♀️ (which I won’t do). also sometimes when you binge watch shows back to back the app will let you skip commercials and guess what instead of just jumping back to the tv screen it’ll basically hop to each commercial but don’t play it & THEN the show will come back on. Y’all do realize when it does that it takes as much time as a commercial does. Also what’s the point of having tv shows up there that I can’t watch ? And I’m not talking about premium channel shows either. The entire saved by the bell show was listed but I couldn’t watch it. hmmm let’s see oh yea and STOP PLAYING THE SAME COMMERCIALS. NO ONE WANTS TO WAYCH THE SAME COMMERCIAL OVER AND OVER AND OVER. You all also need to fix the FOX channel because it doesn’t work on my phone/app with none of my devices. I had to download the actual fox app. This app also freezes too much and I think that’s about it. You all need some serious help if you want me to come to corporate I’ll be more than happy to help make you all become more efficient and effective.

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DON’T DO IT!!! Well at start up..promised you the world and ended up with just a 2 year contract!! Tried to move service to an RV and told we needed all the same equipment. In the end found out home equipment isn’t even compatible with an RV. Now being charged for services that were not even used due to being in storage due to inaccurate information!!! Spent two and a half hours on phone with multiple people trying to resolve issue and ended up speaking with a supervisor named Latanna just to be informed she can only give a $25 credit! We have been with AT&T for years and depending on what suits the company best depends on when they are the same company. Tried everything to resolve this issue and in so many words being informed that customers continuing being customers does NOT matter. We will never be a customer again and rethink our phone service! Fortunately we haven’t signed a new phone service with all of our equipment so we will renew our 4 phones with another company! Rethink before you sign with this company!!! Asked supervisor for corporates phone number and was informed they are NOT allowed to give the number out. What kind of company is not available to their customers?? Is this really the way a company conducts business? Why don’t they want to hear from customers? I’m telling you rethink!!!

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So. The main reason I went with Direct was the ability of the app for tv mirroring. That way we didn’t need cables run to places such as outdoor living areas / porches. Was also convenient for business travel - connect phone/iPad to hotel tv, and have home programming/recordings available! However, tv mirroring was disabled last fall and you get a warning to disable “on screen recording.” At the time, when it first was disabled, tech support was CLUELESS, and after some research I figured out what was going on. Called back and explained and told “oh it must be a glitch in new app update, next update it will come back.” No need over the winter, but with spring getting outdoor places / TVs going again, but noooo, mirroring is still disabled. In addition to this inconvenience, when we had Direct installed, was quick since we did not have cables run to remote outdoor locations and some bedrooms. After mirroring was disabled, called to have cables run, but now it will cost more since we already had initial install! What? Had Direct been up front and not changed their service, this would not be needed! As soon as contract is up, switching to a cable service that allows for tv mirroring. This bait and switch is total rubbish!