VA Video Connect

The app it self is a gateway to use for video connect. Once you receive the link in your (tablet, or cellphone) you will need to click on the link says “Telehealth scheduling Service system” click on “click here now to join VA video connect visit” then as the link opens up you will want to make sure it opens up in safari not google. To do this you will have to copy the link off of your google address - copy and open safari - past the address unto safari “web address” then open the link that way it will open it up. You will have to add your name and press “connect” and make sure to allow to use microphone and video. You should be later connected with your provider. Hope this helps!

Great app with no lag or disconnect during usage. iPhone 8Plus device used during telehealth appointment. Internet connection speed wifi used. For all users, once the provider sends you the appointment link, you must wait for the provider to create the session and establish the connection entering the online chat. Next, the veteran will be able to access telehealth with ease. Enter your name under guest information tab and you are done.

Do not open the app after you installed it. Just go to your email click on the link to proceed to video medical room (vmr). Once you’ve click on that link it will ask you do you want to use va video connect app. Select open.

Trying to get it to work on iPad. Picture and on screen are larger and can use keyboard easier to use.

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They need to fix the orientation of the camera so that when someone looks at themselves, the picture should be like a mirror. It’s flipped to where when you turn your face to the left, it turns to the right on the app and thats very annoying. Just make it like FaceTime. I don’t think it’s that difficult in this day and age.