Xfinity Mobile

ask user to change the rating

I have had no problems with this app since activating service with my BYOD iPhone SE in November ‘18 and downloading the app a short while later. The app makes basic billing info and functions and data tracking convenient but it is sorely missing certain functionality that is inexcusable for an financial/service app in 2019: 1.) Lack of notifications, alerts, and reminders for data usage and paying the bill, and 2.) No touch or face ID for logging in! Seriously?! For all the convenience of using an app vs a website or desktop/laptop, the app doesn’t have the most convenient thing (and secure). If I’m having to still enter a username/password, I may as well use the website directly, where at least I can check “remember me.” Other than the above two glaring omissions, this app works just fine if you only need or want basic account information and access.

ask user to change the rating

I switched my cell over to Comcast Xfinity as part of a bundle. It’s supposed to be free calls, free texts, but pay per Gig for data. But my group texts no longer go through and I have to be online or have the data turned on to get a text to go through, so I’m really paying for texts. They charge for a Gig whether you use data or not and they charge the next Gig as soon as you go over a Gig by .01Gig and the unused portion doesn’t carry over to the next month. Plus, I only rarely turn the data on and still get charged for 2 or more Gigs a month. I think there may be some cheating in their calculations of how much I’m using. My calls keep dropping and people say they called me but I don’t get some of their calls. My cell phone doesn’t work inside my house sometimes and it definitely doesn’t work in “out-in-the-boonies” areas. I’m not happy with this plan and want to switch back as soon as possible. Is anybody else having these issues? Or is it just me?

ask user to change the rating

The phone and data service itself is a good bargain, but the app lacks important features. 1) Data notifications. Ideally, I want to be able to be alerted every time another gig of data is used. The app used to allow me to be notified when a certain limit was hit but that functionality has been removed. Without notifications, you have no idea if a device is chewing up by-the-gig data until after the billing cycle ends and it's too late to act. 2) Switching between unlimited and by-the-gig could be more flexible. If you switch to unlimited for a month to cover a large overage on a line one month, that line must stay on unlimited for a second entire month before you can switch back to by-the-gig. Then, you have to remind yourself to make the switch. There's no option to have it auto switch back to by-the-gig as soon as possible. The current rate of $12/GB is a little high but acceptable considering there are no per line charges. However, I would expect more convenient ways to monitor usage and control costs at this rate.

ask user to change the rating

The xfinity mobile app should provide more transparency regarding the amount of data being used by each device and when. Currently it shows gigs of data used by each device rounded to just one decimal AND it seems to round UP. (That’s units of 100MB at a time.) Whether that’s for display AND billing purposes is left to be seen. It also only shows cumulative usage for the current billing period along with a nearly useless chart showing total usage for past billing periods. They should be providing daily usage history that is current so that users can see when they’ve used data. Without that info it’s impossible to work out when your usage varies and why. Though of course I’m sure Comcast couldn’t care less about helping users moderate their usage so as not to incur additional charges. Having current billing info easily accessible in the app is nice and that’s what’s keeping me from giving 1 star.

response required

Wish I can rate the service at 0. Customer service really is very poor and unprofessional. When I called about a new cell I was supposed to return I was told I can return it and when I called for a shipping label to ship back I was told that it was passed the time to return a device back to them. The lady I spoke with name was Amy, a very rude customer service person and was trying to talk all over me every time I wanted to explain something. Very rude. I really hope a manager brings it up to her attention because she was very rude and unprofessional. I Do NOT recommend xfinity mobile to anyone because their network is really poor and of course their customer service as well. Stay away from XFINITY unless you wanna be lied to and just get the run around with any type of problem situation you have. I was not a XFINITY mobile customer for not even a week because their network is a joke. They have nothing to do with Verizon’s network. Just FYI.