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Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! GROCERY, CONVENIENCE, RETAIL AND MORE From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. EASY PICKUP or NON-CONTACT DELIVERY You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door. PROMOTIONAL TERMS $10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
As a very loyal postmates customer, I find it incredibly disappointing that postmates does not have a loyalty program for loyal customers such as myself who spend hundreds of dollars using postmates. In addition, I have had several issues with postmates lately and feel the level of customer service was not sufficient. Although feedback is received promptly, an impressive/positive quality of postmates, most times an apology is provided without any sort of financial refund or compensation. For example, I recently received an order of sushi that sat out for two hours (+) before being delivered due to a malfunction between the app and postmates delivery person. I ended up having to throw the order away as well as reach out to postmates several times because the driver couldn’t close out the order to continue his shift. I explained all of this in several emails but was still dismissed and charged for the food. I would think as a person that uses postmates several times a month, my order would have been refunded due to your companies mistake. This is only one example of many issues I have personally experienced or heard from others. I pride myself on being a loyal customer so changing to one of your competitors is not desired; however, I will if I do not see changes in the aforementioned areas of customer service and loyalty programs.
We had a driver who refused to deliver to the door even though I was alone with a newborn and could not go down to the street to pick up the order. He was rude and he told me he would be returning the food if I could not leave me apartment. I told him then that he would have to do this. He left and I assumed that was it and I would have to reach out to customer service. A half hour later, the guy starts to call and call to try to deliver. I guess he realized he would have to eat the bill since I did not cancel. We had left already once my husband got home, to go get food. I contacted customer service and they told me that they would only be refunding a small portion of my bill even though we did not receive any food. Postmates has the absolute worst customer service and I will no longer be giving them my business (and obviously canceling my Postmates unlimited service) and I will be making sure to post this information on social media so my friends and family can see that they stole my money to pay to feed their driver. They are stealing money from good customers and refusing to do anything about it. Not refunding someone’s money for something they never received is stealing no matter how you look at it. I never write reviews, but this is honestly the worst customer service and company that I have ever dealt with. Good riddance Postmates! I’ll be using ubereats and door dash from now on!
This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.
Developed by Uber Technologies, Inc..
Postmates - Fast Delivery is ranking in Food & Drink & Shopping
Last update was at Dec 08, 2021and the current version is 6.89.10003.
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Postmates - Fast Delivery have a 1 755 317a user reviews.