Olive Garden Italian Kitchen

Yesterday we went to the restaurant on HWY 192 near HWY 535 in Kissimmee and everyone around us got their breadsticks but when we asked for some we were told they were being baked. We never received them with our meal as others around us got theirs and we were there before them. The server never introduced herself and just came up to our table and the ones around us and asked “Have you figured out what you want?” No greeting or any welcome at all. I think they need to be trained better. No wine samples were offered, either! Kind of lazy in my opinion! The food was good but the portions were small for the lasagna.

ask user to change the rating

The app works alright UNLESS you want to use one of their online offers. I had problems on Cyber Monday and again today. It takes away the discount as soon as you submit your order and you get to pay full price at the restaurant. I tried to pay online to avoid this on the second go around, only it wouldn’t accept my payment! It said my card was “insufficient to cover the tax”. What? I tried different cards, it all said the same thing. I had a gift card applied, I tried to just pay the rest at the restaurant, it wouldn’t let me proceed. The only option not ghosted was the “Add credit card”, which it would not accept any. I took off my gift card, so I could pay at the restaurant, took pictures of all the screen shots in case I ran into trouble again. Sure enough, when I got my confirmation, discount gone. Confirmation email, no sign of discount. So over it. Something that is supposed to be a sales-inducing convenience is nothing more than a frustrating hassle followed by disappointment.

ask user to change the rating

I love Olive Garden but unfortunately this app doesn’t tell you when your food is ready and gives you a max time . For example the food is supposedly ready by a time that’s 35 min away. My food was supposed to be ready at 12:40. I came around that time since its usually busy and by that time when I picked my food up and went home to eat , my food was almost cold and my breadsticks and gotten hard. It’s pretty disappointing and the last I want to do is reheat my food when I just got it. This app would be nicer if you were told when it was ready . When people get their food to go usually it’s for a lunch break and no one wants this experience after waiting. — I’ve seen people have commented on the waitlist being useless and it being a longer wait time then the time listed. The inaccuracy of this app needs to be fixed

ask user to change the rating

Don’t get me wrong, I love Olive Garden but it has some stuff to work on. On my first page where it says welcome back (your name) it has two options, order to go or join wait list. Since I have chosen a preferred location it cuts off the option for me to click join wait list. I would scroll to click it but the app doesn’t let me scroll. Which makes me have to do it the long way. Next I was trying to get rid of my account because I no longer use it and want to just make a new one under my name, number, and email. But the thing is, I CANT FIND THE DELETE ACCOUNT BUTTON ANYWHERE LIKE OTHER APPS! So I am stuck with this account and have no way to remove it. I am a little saddened that this is happening but I just hope they fix these problems soon!

ask user to change the rating

I downloaded and installed the app and set it all up, I entered my order with no problem and started on me wife’s order, she wanted to add 2 sausages to the 5 cheese ziti but the app would only let me add one. I had to cancel the order and call it in like back in the 1970’s How about adding a drop down box with an amount selection including a 0 so you can remove an item if needed. Also you are only allowed to add one item, if you try to add a meatball then the sausage goes away. From all the reviews I’ve read it seems like everybody is having the same 4 or 5 problems, didn’t they test the app before releasing it, they must not have since most problems are the same.