Outback Steakhouse

Kudos to our server Henry B. Outstanding service to my wife and I. Frequent checks to see if everything was ok and saw water and tea was always filled. Very friendly greeting and quick conversation. Made us feel welcome. We frequent this particular Outback and have for year primarily because of the caliber of people they bring on board. Henry has been exceptional. The food has not been disappointing while not always 100%, any problems we have encountered, though rare, have been addressed. Tonight was exceptionally enjoyable for the two of us. Recommend this Outback even though there is one much closer to our residence. It is worth the drive.

The app tends to work well for diamond customers but here is my review for the online experience. This is second time I’ve had problems with the mobile app. The application (app) takes the customer online to place an order. After taking the time to click everything you want and hit the place order button, an error appears telling me to call the restaurant. The problem here is the wasted time. If the application is not working, than don’t let me order. I thought the point of having an app was to make ordering fast and easy. Not having to navigate through the steps only to be told there was an error. Please fix or improve the experience. I would also like to point out that the mobile app IS online ordering. The mobile app actually takes you to the internet to place the order rather than allowing you to use it. It’s basically a waste of everyone’s time to make it seem as if the app does anything more than send you to the internet to do anything in the first place.

response required

The server was great so was the food! Then we go to use the app and then the evening went right into the rapper!! It wouldn’t work for my husband on his phone. So this was a royal pain for me because he is an IT guy that knows what he’s doing, unlike me who has no idea of what’s going on 95% of the time. I get to sit here with the ap not working ( and that’s frustrating as it is). He is explaining that - 1 it’s slow, 2 2 it’s can’t scan the card , 3 would not complete the payment, 4 kept flashing an error so fast you can’t read it, By this time I am remembering the pre dinner issue that should have tipped me off- they ALWAYS say you have no wait even when it’s 25 to 30 minutes. If you can get the app to be more efficient then I will not have to worry about the last item- after it tried to process the transaction several times- I now get to wait until Monday to see if it went thru on his phone 4 times or not. I do know it was paid on mine and is ok on my end. Let’s see if you can get your crap together...thank you for your attention and future correction of these issues.

First off, this app is very convenient. I can pay on it, I can look at a menu on it and I can get money back in my pocket. The issues I’m having with this is when I tell servers I have the app, they ask for my phone number but it doesn’t always go through unless I pay with the app (which can be annoying when I don’t have my phone). Second off the whole “plan a visit” never works. At all. And my last issue with it is I’ve probably taken pictures of a handful of receipts (in the given timeframe and not all on one day) and still haven’t gotten any check marks for those. Which can be frustrating especially when I don’t have my phone to pay the bill on it. Which means my visit doesn’t count. The app itself isn’t too big of an issue but there three points are enough to constitute three stars instead of four or maybe five.

response required

This app is useless and has been for years. It will not allow carryout orders to be placed in my area - a major metropolitan area north of Baltimore. It shunts you out to the regular website. The regular website is just as annoying, and also has been for years, because it oscillated back and forth between letting you have an account and making you enter all your account info (including your car info for pick up) every freaking time you place an order. We like Outback food, but having to enter all the information, and not being able to do repeat order (like my little dinky pizza shop across the street can!) is infuriating. For a national chain, it is really pathetic and sad that they can’t get a simple mobile commerce service right. I’ve been making these same comments for years, no change. What really burns is that after entering all your personal and order information each time, the website asks you about your experience. One of the questions is something like “if you had not been able to use our online ordering service, what would you have done?” This possible responses include things like “gone somewhere else,” “ordered by phone,” “gone for table service,” etc. I guess not enough people are saying they’ll eat somewhere else, so they don’t bother to change a thing. So much unnecessary hassle for what should be a very simple fix.