O'Neill's

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As others have said, not a patch on the Wetherspoons app which I mainly use when at the airport. Had some company visitors with me, so went to O’Neills with them, excitedly downloaded the app and signed up. Did manage to order food and drinks and it arrived ok with no prompting, however, echo what others have said in that it would of been quicker to go to the bar (it was quiet, app would be better if the bar was busy ) Main frustration, no electronic receipt ! ( or at least so far it has not been emailed to me and I can’t find it in the app ) - now need to mess around downloading my credit card statement for my expense claim ! It works, so worthy of 2 stars, needs an option to get receipt for business people and it needs to be slicker like the Wetherspoons one.

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3 of us tried to use the app, only one succeeded but.... neither his food or drink turned up without us prompting the bar staff. Generally app is useless and takes you through to a mobile site to make the order anyway, at which point it crashes. If you’re going to bother making this app, put a bit more time and money into it and actually make it a good customer experience - right now it’s just a frustrating and pointless app and deff not worth promoting in your bars as much as you have!

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As a regular user of the Wetherspoons App I was pleased to find O’Neill’s have an app. Really disappointed as not all drinks are available and there’s no search facility either so you spend ages scrolling. It’s quicker to go to the bar. Certainly needs the developers to have a look at updating functions available.

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Limited choice of drinks when ordering from table, not all drinks in the ‘Drinks Menu’ are offered when ordering through the ‘Order Now’ option and you can’t order direct from the full menu. Annoying as some in our group wanted drinks not available in Order Now. Also no option to pay by PayPal or Apple Pay. Disappointing and as someone has already said in a previous review, not a patch on the the Wetherspoon app. Must do better

Very good app for ordering drinks and food, the service was extremely quick and the staff were lovely which made the experience 10x better