Nationwide Mobile

I don’t know what other reviewers are talking about. This app has improved over and over for the last few months. It does what it is supposed to do. Very simple and easy to understand. Other low ratings could be more human related than application flaws. Get the App if you want to cut on wait times with customer service or call your local agent whose number is provided in the app and actually works when you request to make the call!! Good job guys keep it up.

The Nationwide app is OK for handling very basic functions like payments, starting claims and looking at ID cards. Supposedly you can save your ID cards in IOS wallet, but only for certain Nationwide affiliates and mine isn’t one of them. and this is a problem if you need the card and don’t have cell service. Motorcycle IDs can’t be pulled up in the app at all (maybe later, a rep said). You can’t make any policy changes in the app like adding or removing vehicles or changing coverage. So what’s the point of the app if I have to log on to Nationwide’s web site to do everything? At least it’s technically solid and easy to use.

Had plenty of sites where they try to assist the customer, but they are arduous to navigate or limited in scope. Nationwide knocks it out of the park in the completeness of options; offers balances, due dates, roadside assistance, policy listings, bill pay, and even links the instant and secure face recognition instead of pesky passwords. Best service app on the planet. I am just a customer, no vested interest or compensation of any kind.

ask user to change the rating

After my bank account was compromised I updated my debit card. That was over a month and a half ago. First payment didn’t clear. After calling customer service I was told the account would be watched to be sure my next payment went through. Well here I am again with a payment that didn’t clear. The card number was not actually updated. I will have to call again and ask to have the fees waived. After trying multiple time to add a new card or update the existing I get stuck in a loop. I can make a payment using the card but I can’t update the payment method for auto pay and make it work. How ridiculous and a waste of my time.

I tried paying my bill the Wednesday last week and it kept saying that it encountered a problem! I tried several times and several days and it would say the same then it caused me to have a late fee! I tried it yesterday and it did the same! Now it finally let me pay it at 5:57 A.M. today which is the 27th and was due the 14th! Please fix this!