myNCDMV

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I think it’s a bit silly to have to pay for an app that completes a public service. It certainly costs more than $3 to provide my interaction with staff at the DMV, so why those savings can’t be used to pay for this app, I don’t know. Setting aside that objection, I’ve taken away two stars because of the chatbot interface for this app. There’s no need for this! We’re well into the internet era—just show me my information, let me confirm it, and make it easy to pay. I go online for these tasks to avoid talking with a real person, not to have to imitate it! I took away an additional star because of several bugs I encountered while renewing a registration. If I’m going to pay $3 every time I use this app, it should work better than this. For example, when I flipped over to copy my credit card number from a password manager app, then moved back to it to get additional information, MYNCDMV deleted all the information I had already input. After entering new card info, I was dumped back to a payment screen to confirm... but there was no way to verify how I was paying. Time to check for some bugs, friends...

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I suppose that if you think outsourcing government services to profit-making organizations is a good thing, even if the service is crap, then this is for you. As usual, I received a paper bill in the mail. It included the appraised value of my car, the tax rate to be applied to the value, and the registration fee for the tag. On the App, the appraised value of the car was more than on the bill. The registration fee for the tag was more than was on the bill. Obviously, the only place from which App company could get their information is from the DMV, but somehow they make some upward adjustments. Maybe this is how they make additional profits past the $3 processing fee, which I consider very reasonable. The State of NC should perform it’s own job, and fire this incompetent contractor.

For those people that are always finding something to complain about, get a life! The app WORKS FLAWLESSLY if you know what you’re doing! And for having to pay a $3 fee? That’s a drop in the bucket compared to having to get up and get ready, put wear and tear on your vehicle, spend money on gas, waiting in line for awhile most of the time and figuring all the time you invested doing it all just to get a little sticker for your license plate! NO THANK YOU! I will stay home, set in my comfortable chair with this app in hand and renew my registration in about 2 minutes! Ahhhh the time and money I saved feels really great! So, y’all keep the negativity and complaining going and drive on down and stand in that line and spend that money and wear out your vehicle prematurely and then you won’t need that registration renewed after all!

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I need to renew my registration, which because I was in the hospital for a month waiting to give birth, is late. My baby is still in the NICU so this type of stuff has unfortunately been put on the back burner. Anywho- I’m finally sitting down at the computer to pay this registration after finally having the time to get my vehicle inspected and this robochat thing says: “Hey there. I’m currently down for scheduled maintenance. Please be patient, and I’ll be back to chat Sunday August 11.” So now I have to wait until then to hopefully remember to try this again. Incredibly inconvenient for me personally, and it’s annoying that there is a $3 fee when the old system worked fine and was free. Oh, and it was never “down.” UGH.

First off I don’t know why people are complaining about the 3$ fee, if you have ever done anything dmv online or most payment websites your paying some sort of convenience fee. I will gladly pay 3 to avoid taking time off to go stand in line at the DMV. The bot isn’t even that bad. I guess people don’t like change. I however like the ability to pay all my renewals at once so this worked out great for me thanks