MediacomConnect

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I get it that you don’t have people to answer phones and chat 24 hours a day. However, if I go into this app to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. That would be great, except....sorry, please come back during such and such time as no one is available. Ok, so next I try to request a callback thinking surely, I can leave a message and they will call me back when someone is available. So again, tell them what is wrong, leave my number and a message as to the problem....NOPE! Sorry, need to contact us during such and such time. So finally, I result to leaving an email. By this time, I am so ticked off, that I am just plain rude on my message and just tell you to call me. Did anyone run through these steps during a beta test?!?! Come on! It’s 2018, you could fix this real easy by just allowing it to leave a message and allow it it call have you call us back the next day and maybe even at a specific time range. Holy Crap! What an idea!! You guys wonder why so many people cut the cord....

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Half the time, if I try to update anything it will just say “oops, service not available” because apparently even with the most updated version, enrolling in paperless billing is just too much to ask of an app. I’m also pretty annoyed by the policy of assigning a new account number when changing addresses, leaving you to have to set up all payment info and account info again, while never being told this was the sketchy way they handle accounts. I know multiple people who have been behind on bills because of this, while never having issues changing addresses with other utilities that carry that info over seamlessly somehow. But I guess that’s more of a bad reflection of Mediacom’s business practices than their app.. though then again, not sure why I would be able to login to the previous account at my old address like it’s still an open account with all of my payment/bank info still on file. Definitely need to make any effort at all to inform customers of these kinds of things, unless they’re just trying to earn late fees dishonestly.

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I have used Mediacom for about 3 years now. Originally my bill for basic service was about $60/month. After 1 year they changed my service to $94/month. I called to complain because basic internet shouldn’t cost me this much. Mediacom told me that if I decided to agree to a contract with them, my bill would be $20 less per month until my contract was up. I decided to go with this option. 1 year after my 2 year contract with Mediacom my bill went back to $94/month. When I called to see why my bill went up, a representative told me that the contract states that after 1 year my bill will go back to original price and I am liable to pay the remainder of my contract, and if I were to terminate I would be charged $10 per month for each remaining month I owe on the contract. I was NEVER told this when I decided to take the 2 year contract. So in order to get out of my current contract I will need to pay an additional $120. Please do not use Mediacom unless you have no other choice in your area. Mediacom is a JOKE.

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The app use to be a great tool in getting my issues taken care of. I could pay my bill, chat with service or get an actual phone number to contact mediacom. My payments were instant and if I had been disconnected my service was up in seconds. Then the calls started going overseas, payments stopped going through and foreigners were telling me yes my payments went through but ai needed to pay a special $2 service fee for immediate reconnection. My speeds were throttled down daily from my 100Gb service into single digits and no one would help. Now the text feature does not work the call feature is for call backs only ( that never call) and absolutely no support available. I had to search forums on the internet to connect to a live body and at least they were in the US. They claim there is no fee and it was never instant but We know better. They say they will connect you but yet here we are hours later, no service, no support and a worthless app that only takes payments and provides no service!

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The app ui looks bright and fresh, but navigation is NOT improved upon. Biggest main use people have for this app is to check their usage level because of mediacom’s data caps. They made the look smaller, put in a new line-graph format vs the old bar graph (that showed previous months usage) which doesn’t make sense (since it compares previous months usages with your usage of literally today; which goes a bit like this: Jan-243gb , Feb-237gb, Mar-6gb...”um, it only Feb 20th...why are you line graphing incomplete billing cycles in real-time?!”) and they gave you less up front info that was clear and simple. I hate people changing things for the sake of changing things. If you change something make it for the better; not just rearrange stuff and change fonts and colors. It gets annoying. ALSO...your pw used to be able to be saved, but now you have to type it in each time you want to login...so they are actually giving you less functionality with the latest iteration.