Firehouse Subs App

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I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉

UPDATED REVIEW: Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service! ORIGINAL REVIEW: Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.

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Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day

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This rating is for the app and not the sandwiches. I have not been able to log in for quite some time now. I had a app update and after that I could no longer log in. I tried the online access and it said once you log in on the app you will no longer have access to your account online. I tried to reset my password but the log in said your information can not be accessed. I even tried to create a new account but since my phone number is used on my old account it will not let me create another account using my phone number. I tried to email your support team and nothing. I love your sandwiches and would like to get my points. Please fix the log in on the app or please let us access our accounts online again.

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Let me start out by saying I have used competitors app regularly and the app Firehouse has is functional and visual pleasing. However, when I use app and pay I expect to be delivered food when scheduled with no line or wait. ( As competitor does). Instead, you schedule, pay online and wait to go a little after scheduled time. I show up to be told I must stand in line with everyone because checkout is actually processed at register. Even after paying online. So I wait behind everyone to checkout. And then another 10 minutes for sandwich to now be made since I checked out. I placed the order and paid online why do we have to go through this? It seems to be a waste of time to enter it in app to simply wait same time as ordering in store. As a father of 6 month old twins always short on time, competitor will get majority of business.