Krispy Kreme ®

Just downloaded the app and I am getting an error message that I cannot connect my debit card to the app. I’ve deleted it twice and inserted my credit card as well, to no avail. Also...am I missing something? Is there an option to be able to order donuts via the app? If so, where’s the button for that feature? If not, why isn’t there a feature to order donuts through this app? I’d think that would be an useful feature; to be able to order donuts through the Krispy Kreme Donut app. If there is and I’m missing it, I apologize. And could someone PAH-LEEEEZE point me in the right direction? Does location have anything to do with whether or not you can order donuts through the app? I’m located in California. Thanks...

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Installed the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying. UPDATE: Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?

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There’s a menu, which shows all their products, and tells you all about them, but doesn’t let you place an order. The only thing you can actually do with the app, is pay for your purchase at a Krispy Kreme Store, if the store has the scanner, and it works. To do this, you have to enter your credit card information, manually, because it won’t scan your card. Then you have to transfer funds from your card to the app. Then when the cashier rings up your order, you hold your phone under the store’s scanner, and it takes the money. It keeps track of your purchases, so you can collect rewards. Once you load money from your credit onto the app, you can’t get it back out. You can only use it to buy doughnuts, and only if the store has the scanner. Instead of making purchasing their products easier, the app makes it more complicated. Sort of defeats the purpose.

I personally think it’s a really good app you get great rewards for shopping there. If you don’t shop there very often or aren’t willing to go you most likely won’t like this app. If you don’t go regularly or even once a month you don’t get many rewards you will get a couple of coupons and maybe even a free donut but that’s about it. If you are a regular or you come once a month and you use your app when they scan, you earn points and then you get things like a free donut or a free dozen and if you save your points you can even get free keurig coffee things that go in them... which may I say they are REALLY GOOD!!! So if I where you and I went to Krispy cream often I would totally get his app you will save so much money and you won’t regret it. 👍

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We came and there were no doughnuts except the pink and chocolate sprinkles. We were going to get kreme doughnuts but then so random stupid person came and took all of them. There was a coupon in the app that said buy a dozen and get another glazed dozen free. We were going to get that but then it didn't go through. We asked for the manager and see of he could do something, but the worker said ”the local manager couldn't do anything”. The worker didn't do anything, acted like he didn't care, and kept on pretending to act like he cared by saying ”sorry”. To top off this horrible event I scanned my app 5 times to get the rewards the worker even said: ”ok, it scanned”. However, on the receipt, it doesn't have my app name(so it didn't scan) and I didn't get the rewards. Never trust the workers, the Krispy Kreme app, and the Krispy Kreme store. Never coming back again, the app offers are fake news, I'm telling everyone I know( which is a lot of people) to never go again.🤬😡🍩🤮