Denny's

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This app isn’t getting another star from me until the save credit card feature is permanent. This app is incredibly convenient while simultaneously being remarkably inconvenient. We’re forced to get certain sides when don’t want them. For instance, I was making a breakfast order, and as I do not like hasbrowns, I wanted to get a different side, but variations of potatos were all I was given as a side. This is not my experience in the restaurant and needs fixed. Every time I save my card, it is gone the next time I use the app to order food. How is that saving my card? This is not my experience on the website, and it needs fixed. But the app is good for not having to step foot inside the restaraunt until the food is done. In that way, it’s convenient.

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I have been trying to make an order on here for about 15 minutes. When checking out it says that my card has been declined due to address or billing zip mismatch, all of which are correct and I have use this card at Denny’s multiple times. Now it says it can no longer process my order even trying with another card. Does not give you the option to check out in store, like many places. Apps are supposed to be for convenience and this one is anything but. This isnt the first time I have chosen another restaurant simply because the issues I’ve had with this app. Ive actually haven’t even been able to order thru it. I thought I would try again since it had been a while, hoping the bugs were worked out. I like Denny’s, but when you don’t have time to sit in a restaurant and wait and you’re unable to make phone calls due to the nature of your work this can become very frustrating. If I wanted to call the store, which the app suggests, I would’ve just done that instead of trying to use the app to order ahead. Completely useless.

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Used to work great as long as it was simple orders but last few months the app is terrible. Half the time it won’t let me sign in and I have to remake entire account, constantly declining my card for mismatch info, when it’s the saved card and been the same whole time does this EVERY TIME so every time I order I have to delete saved card and redo even tho it’s the same exact card. App isn’t up to date with the restaurant your ordering from, as in what available. Has happened many time I go to pick up and they let me know that they don’t serve this item after certain time or they have been out of something for days and I have to remake alter order and wait on my lunch break. And a few times I go to pick up and I get looked at like I’m crazy bc they never actually received an order at the location. At this point I’m in first name basis with the girls and cooks at my local place and just resort to calling to make sure everything goes through which defeats entire purpose of this app. Sorry Denny’s unless things get fixed I’m not doing doing business with it anymore

I love the fact that I can order food, pick it up, and not have to wait at the restaurant. However the app does need some work. For one the password requirements are a little too much. I really can’t remember all the passwords I have and would appreciate signing in with Face ID. Also for some reason I saved my card on the app and it’s not working. So I have to re-insert my card again which makes it inconvenient. Another problem with the app is after inserting my information during the checkout phase I have to click somewhere else to be done. And if I click somewhere else I could be taken to another screen which makes it a hassle going back. If there was a done button after inserting the information this would be great. I hope the development team could really create a solid app where are you don’t have to re-enter your credit card information. I love ordering food through Denny’s but I just want it to be simple so I can re-order again. Besides all the information above I really like the app because I can easily select my food and add the toppings I want. So I am giving the app four stars and hope the account and check out sections will improved over time.

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So I got the app thinking i would be able to place and order faster/easier than calling in. Spoiler alert** I ended up calling in to place my order. There’s absolutely no sections where I can place the info for my gift card that i was planning to pay with. I tried to take advantage of the free delivery but I couldn’t since I didn’t want to use a credit card. Then I figured, if I do pick up, there might be the option to pay at the restaurant, right? WRONG! It kept asking me for my credit card info. So many things wrong with this app it’s ridiculous, starting with not being able to place a gift as a payment option AND not placing the option to pay at the restaurant. I can see why this app is so poorly rated. Never again Denny’s!