Jet's Pizza

Very user friendly and easy to actually get your order set up, as well as your account and delivery info. The interface is fluent and easy to maneuver for anyone. You can also save your card for future payment to speed up the process. The app will also save your past orders, so if you want to order the exact same thing you can do it with one click. Or you can edit a precious order as well. Oh yeah, you can place and order for a future delivery, same day or days later, which is a fairly cool feature if you ask me. Anyway. The reason it gets 4 stars it is glitchy when you go to actually submit your payment. On every occasion it has taken at least 2 or 3 attempts for it to go through. Which always makes me anxious about being double or triple charged for one order. That being said that is not happened to me, but every time it glitches out on be payment screen, it makes me nervous.

I called about 8mins after I had place my order to add something on and they still hadn’t received my order yet. It took almost 20mins for it to get to them which is honestly ridiculous. I only order online & other pizza delivery businesses don’t have that lag at all. Also, it automatically sets your delivery time for an hour out and you can’t change it earlier. I called and asked what their current delivery time is and it was 25mins but if I ordered online it was at least an hour. I’m sure that lag has a lot to do with it and really should be fixed to make ordering on it more accurate. Otherwise the changes so far are more user friendly but they took out the option to write notes in so I can’t ask to substitute mayo for Italian dressing on my order and have to call every time I order on the app anyways to have them adjust it and bc of the lag I sometimes have to call multiple times bc they haven’t received my order yet. It’s very frustrating and has caused us to order from jets less to be honest. :(

Overall, it works well. But, on the last page you see before placing your order, you should (1) be able to edit tip (I wanted to add .72 to a driver’s $4 tip to make it come out to an even dollar amount, but would have had to navigate back through the app’s earlier pages to adjust) and (2) be able to confirm the delivery address. It listed my phone number, order info, payment... everything except address. I’d like to be able to know that I typed in my address correctly before sending my order. Other than that, I’m still looking forward to enjoying my amazing pizza in about a half hour’s time. GO JET’S! (If you want to hire me as an app developer I’ll be graduating soon with a MA in Trans-digital media creation from Michigan State ;)!

I LOVE Jet’s Pizza! I downloaded the app because of a promo I saw for purchases made through the app. It wasn’t terrible, but it was a slightly more frustrating experience than calling or just placing an order online. Papa John’s definitely has you beat in this arena. The page with all the different pizzas should have descriptions of what toppings are in those pizza with the ability to customize to the max. I also wanted to do BBQ sauce on only half of m 8 corner, but that wasn’t an option and there was nowhere to leave a note. App glitched when I was trying to submit the order and gave me a random error. I didn’t change anything, but tried to submit again and then it was fine. Can’t wait to chow down on this ‘za!

It used to allow you to request a delivery time as soon as possible, but now it gives you (usually) an hour out as the soonest time, and when you checkout it prompts you saying, “This order is set for the future, is this correct?” Your only options are to accept it or it takes you back to the order screen but there are no other time options there. I type out “As soon as possible please!” in the comments, and they call me, confused. I tell them as soon as possible isn’t an option on the app, so they say they’ll deliver it sooner. Then, the delivery person gets there and apologizes for it being a few minutes earlier than the time I requested. 🤦🏻‍♀️ Update the time function on the app, please!