Jersey Mike's

I never give app reviews but I have to on this one... The sign up process is wicked fast, completed in less than 15 seconds. More Importantly, i was able to find, customize, and order my go-to sandwich in just another 30 seconds without being slowed down by a ton of up-selling that I’ll never buy. Wow. I can’t say the same for their competition who claims to be “freaky fast.”

The app is easy to use but if judging on effectiveness of getting the order correct I’m rating a 3 or 4. Main issues: why is spicey mustard not on the regular screen? You have to request as a customization. Therefore this got my order wrong recently because when I requested mustard I thought there was only one mustard and I happened to get to the restaurant while they were making it then psychologically it was an issue because I “knew” it was not the taste I was anticipating. Then there is the issue of Swiss versus provolone. Sorry, but provolone has very little flavor but for some reason Swiss is not listed as an option but it is an option in the store. This issue knocked down my rating today from 4 to 3 because I realize again I forgot to customize. NEXT, I want an option to not cut that sandwich in half - these are not finger sandwiches- they are designed to eat so half the ingredients don’t fall out the bottom. When you cut the sandwich in half you double the chance of the guts falling out. Next- I order to go... get a fountain soft drink- why is there no option to buy bottled drinks- I tried to grab one a while back but apparently those are charged differently. I’ve never seen anyone grab those. Why? Why aren’t they on the menu?

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ETA: pushing out an update to the terrible update somehow reset the average ratings? Ok. You still didn’t fix the favorites (which the Dev response of “taking the time to make even better” is absolute crap as it worked fine before and there was no good reason to push an update without having favorites). Still 1 star and still won’t get my business. Get it together developers. The new version of the app doesn’t let you save a repeat order, doesn’t send you a copy of your order by text or email, doesn’t let you look back at your order, and forced me to sign in after the update (that one is only annoying). I agree with others: unless and until the app is fixed or just reverted back to the perfectly functional way it was I won’t be eating Jersey Mike’s. It’s such a hassle to have to stop what I’m doing to place an order when I used to be able to order in about 30 seconds.

Ordering is much improved, but the form still needs some work. While the instruction field is good to have, a list of all optional ingredients would be good in all sandwiches. The customization menu is more extensive on the cold sandwiches, but is still missing ingredients you can see in the store counter. For example I can’t change the cheese on my sandwich. The best practice would be to show everything on the sandwich page without an extra tap to go to a new submenu page. There is no Wallet Pass support for the Shore Card, a continued disappointment.

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I use the Jersey Mike’s App for convenience and time crunch on a Mom with two little ones. Kids subs and kids meals are missing from the app, so I have to order a mini for my son, with sides separately and order a kids drink when I get there. The chips options are also not accurate, the app doesn’t contain baked Lays so I always have to swap chips when I get there. Orders also tend to take a really long time, often longer than the 15 minute “ASAP” option. 2 stars for reasons listed, but the subs are always super yummy!