Iberia

It’s difficult to believe that I’ve spent over four hours attempting to pay for a checked bag, and still not knowing whether I’ve paid for it. If this is the type of service l can expect for the rest of my dealings with your airline, It’s impossible for me to believe that the flight is going to be run with any competent abilities perhaps I should purchase a lot of life insurance you’re not leaving me with a very good feeling of traveling with you folks

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After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight. The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!! When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE! I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!! I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home. She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense. So, your check in process online and on the app is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in. Can you help before I board? Caroline Barni Confirm #: JZHGLN

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There is always an issue. The latest, it only provides your boarding pass in a PFD format to print. No in-app boarding pass or wallet. But this is not a temporary glitch, there has been something wrong since this app was created. I flight with Iberia several times a year and this App NEVER worked well in any trip. If you are lucky and went well once, just wait for the return flight and something will go wrong. However I have to say that the website also fails all the time, so maybe this is not a problem of the developers of the app, but just the ones at the server side.

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Iberia provided the worst customer service I have ever experienced with an airline company. The website did not function properly to change seats and add baggage and we had to call a representative by phone. The representative was not helpful and in fact gave us misleading information. The app for Iberia was only slightly more helpful than the website and allowed us to complete our checkin process where the representative on the phone could not.

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I had to purchase the seats 3 times, 2 prior to my trip, and one more today that I wanted to change seats, the app did not give the chance to get the prior assigned tickets, I had to pay for the 3rd time. Before the flight, weeks before my flight I received an email that I had to make changes on one of the flights, because “one sector of the flight was cancelled”. I made the changes. One day before the flight another email came in saying that I had another confirmation number. I showed up at the counter and I was bumped from business to economy. I was offered a monetary compensation, but I paid business for a reason. In flight, 2 of the flight cure were completely rude, that God I feel asleep for most of the trip. This experience was given me a bad taste of Iberia.