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I like to use DoorDash because they offer delivery from more restaurants than the other options. Lately though, it is slow and freezes up. Then it reopens and tells me I need to log in. Close and reopen, and I’m logged in again... This always seems to happen around the time restaurants are starting to close and I’m trying to get an order in so there’s plenty of time for the dasher to get there. I keep waiting for these bugs to get worked out but they don’t seem to be going anywhere. Also, I believe these apps are all too expensive... I wish they would just charge a good fee and get rid of the tipping part. I currently have to tip $5 or no dasher wants the order and it just sits there. (I understand it’s their income). So a $5 tip plus the delivery fee raises the cost more than $10 nearly every time. On top of this, the food prices are often inflated as well. I just think the overall charge is ridiculous. Pizza delivery is only about $7 over the food cost you would spend to pick it up yourself and that’s with a decent tip included. Also you have to tip before you get the delivery unless you tip cash so if you get terrible service, you can’t adjust your tip accordingly... this completely defeats the purpose of a tip. I only took stars off for the app bugs though.
First of all, the app is way too slow to load. Secondly, even when I did get it to load, whenever (by which I mean, “EVERY TIME”) I tried to add an item to my cart, the app gave an error message suggesting that the item couldn’t be added to my cart—which was a bald-faced lie because it turns out that those items WERE getting added to my cart. This led to my third problem; whenever I tried to remove one of the four orders of enchiladas that the app had tricked me into putting in my cart, the app got stuck on a loading wheel. Through a tedious process of going back a page and clicking on “My Cart” repeatedly, I was finally able to remove the extra items and add the item that I wanted to (after sitting through the aforementioned load times and BS error messages). Then, when I tried to checkout, I got an error message that just read, “Oops.” I kid you not. After confirming that this error message was telling the truth, i.e. that my order had not gone through, I tried again until, by some miracle, the order went through. Or so I thought, because as I was in the middle of writing this review, I got a call from DoorDash saying that my order was cancelled because of problems on the restaurant’s end. Luckily, they offered a full refund. I’ll give them a second chance, in case they weren’t full of it, and the problems were caused by the restaurant (I’ve read online reviews that strongly suggest otherwise), but I would not recommend that anyone else give them a first.
I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.
When I first started using the DoorDash app it was great! I could see when the dasher picked up my food, if my order was successful, I received my food hot and in a timely manner. As I continued to use the app more I noticed a decline in the delivery of my food. It was arrive way later (10-15 mins) that estimated. It would also arrive cold. The worst experience had to be yesterday after ordering I had to wait 45 minutes for my food when suddenly my dasher called me (instead of contacting DoorDash) to ask me where the restaurant was. Apparently the app sent her to a totally different location far from where where she was supposed to go. I contacted DoorDash and they suggested I cancel my order and reorder once they gave me a credit to my app. I really didn’t want a credit and would of preferred my money back. I didn’t want to order anything else through the app at that point. I reordered and had to wait another 40 minutes for my food. This entire ordeal took 2 hours! I was so over eating anything by that point. I could have picked my food up myself without all the hassle. Also, the credit I received was the total for the meal, delivery, and the tip for the dasher. But when I reordered I had to spend money again for the dasher. That part was very scammy to me. DoorDash should of refunded my money for the dasher at least so that I could use it for the new dasher. Instead they kept it by giving me that credit on the DoorDash account.
Ordered from McDonald’s. Waited an hour and a half total for it. I got paired with a dasher Margret after a little while and when I went back on the app 15 minutes later, she disappeared from up app so I figured she ended up cancelling my order. The tracker will still continue to count down though according to what they told you when you initially ordered. Then, 45 minutes later, I got a notification saying my dasher was still on the way to the restaurant and that my food would be delayed. Lie lie lie- they still had not even found a dasher to pair me with probably. It’s incredibly frustrating because if DoorDash knows they can’t fulfill the order but they will not tell you that- they will just keep playing you. Instead of giving you an option to order from other places before they close, they have you sit there on the edge of your seat hoping. It went past the delayed time they provided and still nothing. Now I’m trying to cancel and “this may take a few seconds” has taken about 15 minutes now but go figure lol I literally expected it. When I went to cancel, it automatically offered me a refund to my card which they obviously did because they messed up. Just ordered from UberEats and my food is picked up and on its way, got the call from the driver already. I regret not just going with UberEats from the beginning. It’s 4AM. Doordash, this is pathetic and you seriously can’t expect to retain a customer base like this. Truly ridiculous.
Developed by the DoorDash, Inc..
DoorDash - Food Delivery has 4 788 557 user reviews.
DoorDash - Food Delivery is ranking in Food on the 1.
DoorDash - Food Delivery has an average rating of 4.8.
The latest version of DoorDash - Food Delivery (3.1.81) was released on Dec 10, 2019.
You can download DoorDash - Food Delivery here:.
Food delivery anywhere you are, from a family picnic in the park to your date night at home. DoorDash offers the greatest selection of your favourite local and national restaurants -- more than 110,000 menus across 800+ cities in the U.S. and Canada. New restaurants and delivery locations
added across Canada every day. Spend more time doing the things you love -- we'll take care of the rest.
YOUR FAVOURITE RESTAURANTS
Choose from a huge variety of cuisines, from your favourite sushi spot to the comfort food you crave.
Food is just a few taps away. Get your favourite meals faster with quick reordering. Plus, group ordering makes entertaining a breeze.
Advance ordering allows you to get your food when it's most convenient for you.
See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food.
Order as little or as much as you want.
Conveniently pay via Apple Pay or credit card.
WE'RE HERE FOR YOU
Five-star service gets you what you need, right when you need it.
DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities.
Growing every day and currently serving over 800 cities in 78+ markets in Canada and the U.S., including: Toronto, Vancouver, Montreal, Winnipeg, Calgary, Edmonton, Ottawa, Mississauga, Oshawa, London, Ottawa, Newmarket, Kitchener / Waterloo, Hamilton, Regina, Halifax, Niagara, Barrie, Windsor, Victoria, Saskatoon, Gatineau, Kingston, Peterborough, Kelowna.
National partners include: A&W, Pizza Pizza, Boston Pizza, Montana's, Harvey's, Nando's, Smoke's Poutinerie, JOEY Restaurants, Chipotle, Subway, and more.
Visit doordash.com to learn more.
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