Search app
CSR Racing 2
ios

DoorDash - Food Delivery

(5 192 240)
Price
$0.00
Category
Food & Drink & Lifestyle
Last Update
Nov 28, 2020
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

See more data

Ratings & Reviews performance for DoorDash - Food Delivery

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

5 192 240

Avg rating,
total

⭐4.8

Description

1875 chars

Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love -- we'll take care of the rest. YOUR FAVORITE RESTAURANTS JUST A FEW TAPS AWAY Choose from a huge variety of cuisines, from your local sushi spot to the comfort food you crave. Get your favorite meals faster with quick and easy ordering. SUBSCRIBE TO DASHPASS DashPass offers lower service fees and $0 delivery fees, with thousands of local restaurants recently added. NO-CONTACT DELIVERY Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup. SCHEDULE DELIVERIES Advance ordering allows you to get your food when it's most convenient for you. REAL-TIME TRACKING See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food. NO MINIMUMS Order as little or as much as you want. PAYMENT Conveniently pay via Apple Pay or credit card. ABOUT DOORDASH DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities. Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia. Visit doordash.com to learn more.

More
 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

E.Danto
Nov 13, 2018

This service is an absolute NIGHTMARE. After finding out that my favorite restaurant partnered with this company I signed up and placed my first order. I entered the last digit of my phone number wrong, was not able to contact my delivery driver therefore no food and out of $26. I attempted to update the information before the driver arrived but the verification codes DID NOT WORK. This is absolutely horrible and UBER EATS WOULD NEVER. I WILL NEVER USE THIS SERVICE AGAIN. There is no support available and no way to get in contact with the company. Unless you are certain that you entered every single thing correctly do not use this service because they are of no assistance in changing info and have taken off with $26 for no service, no food. At least Uber makes you verify your number in case you make a human error like transposing the number of an address or phone number. This company also has the nerve to have a no refund policy as if they are BANKING on this happening, literally. Lesson learned, never again. I would rather pay the service charge for uber eats and I will be challenging the charge to my bank. This company should be named DASH OFF because their goal is to dash with your money and not even attempt to deliver. In spite of the phone number being wrong we still went outside to find the driver. The driver did not attempt to stop and get out so we couldn't even identity anyone holding a chick-fil-a bag.

DoorDashLover❤️
Jan 17, 2020

First of all, if you haven’t placed an order yet with Doordash make sure you use the coupon above to get $15 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $15 coupon I gave you!

CodeQueenLove
Dec 22, 2019

I’ve ordered food through door dash quite a few times and never had an issue with my food until I ordered from Frisches. Frisches sent me some old food wrong drink food was cold sloppily put together it was just horrible. I never had to dispute anything and there was no customer service number to call so I was worried considering I had spent almost $50 to feed my family. However I was able to contact Door dash and after sending them pictures them pictures via email, they refunded me back for my entire order minus the tip which was understandable. I’m very pleased with the service. The only reason I gave 4 instead of 5 stars is because there’s some kind of glitch in the system that wasn’t showing my messages were sent through the app and I kept trying to submit the message thinking they hadn’t got it. Then I got an automated message saying it appeared I had an issue with my last few orders. I only had an issue with ONE order and tried several times to submit my message but kept getting some kind of error. Obviously and thankfully they got my messages. The other reason is there’s no number to call to speak with someone directly. Other than that GREAT service and I’m definitely comfortable knowing doordash will put in the effort to keep me as a customer.

MetalfaceZOMG!
Jun 08, 2019

First of all, the app is way too slow to load. Secondly, even when I did get it to load, whenever (by which I mean, “EVERY TIME”) I tried to add an item to my cart, the app gave an error message suggesting that the item couldn’t be added to my cart—which was a bald-faced lie because it turns out that those items WERE getting added to my cart. This led to my third problem; whenever I tried to remove one of the four orders of enchiladas that the app had tricked me into putting in my cart, the app got stuck on a loading wheel. Through a tedious process of going back a page and clicking on “My Cart” repeatedly, I was finally able to remove the extra items and add the item that I wanted to (after sitting through the aforementioned load times and BS error messages). Then, when I tried to checkout, I got an error message that just read, “Oops.” I kid you not. After confirming that this error message was telling the truth, i.e. that my order had not gone through, I tried again until, by some miracle, the order went through. Or so I thought, because as I was in the middle of writing this review, I got a call from DoorDash saying that my order was cancelled because of problems on the restaurant’s end. Luckily, they offered a full refund. I’ll give them a second chance, in case they weren’t full of it, and the problems were caused by the restaurant (I’ve read online reviews that strongly suggest otherwise), but I would not recommend that anyone else give them a first.

Dan-O-22
Apr 25, 2019

I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.

CSR Racing 2

About DoorDash - Food Delivery

Developed by DoorDash, Inc..

DoorDash - Food Delivery is ranking in   Food & Drink & Lifestyle

Last update was at Nov 28, 2020and the current version is 4.14.1.

To see all other keys and revenue click here 719972451

DoorDash - Food Delivery have a 5 192 240a user reviews.

DoorDash - Food Delivery was released in the App Store. It is developed by DoorDash, Inc., who have also released the following apps.

DoorDash - Food Delivery has 5 192 240 user reviews.​

DoorDash - Food Delivery has an average rating of 4.8. ​The latest version of DoorDash - Food Delivery 4.14.1​ ​​was ​released on Nov 28, 2020​.

You can download DoorDash - Food Delivery ​here

Find growth insights on our blog

Holiday Marketing Guide by AppFollow and MoEngage

Holiday Marketing Guide by AppFollow and MoEngage

How to adapt to the IDFA changes: insights from Branch, Incipia, and Babylon Health

How to adapt to the IDFA changes: insights from Branch, Incipia, and Babylon Health

How app reviews can grow your app's LTV and lower CPI

How app reviews can grow your app's LTV and lower CPI

React to user feedback and market trends faster