ASAP: Food Delivery & Carryout

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I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.

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So earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used the app. I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money.

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No way to get updates about order status. Last night I ordered food and 1.5 hours later the app still said “preparing your food.” Called restaurant and they said my food had been ready for 45 minutes and was sitting there boxed up, but they had no word from the Waitr driver. So I went and picked up the food myself and of course the food was cold. The driver did call but it was about half an hour after I got back home and had already finished the meal. This is the second time this has happened. I emailed and chatted with their customer service via the app earlier this morning but I have been unable to get a response yet, and they do not have a phone number to call so you just have to wait and wonder when they’ll get back to you. Also, the app does not provide an estimate of how long an order will take to be delivered until AFTER you place the order. People make decisions about their food based on how long it will take, much like waking out of a restaurant when the hostess says the wait is over an hour and they decide to eat somewhere else. It’s very basic but this app forces you to place an order and then cancel it when you realize it’ll be two hours for your donuts to arrive. Nobody waits two hours for donuts!! I will not be ordering with Waitr again, they just do not have their stuff together. Uber Eats is out of Waitr’s league, and I so miss having that available since moving out of a big city. Sigh.

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Sometimes it’s easier to have things delivered on a busy day to save time and fight the lines. I’m even ok with spending the extra money to have it delivered and I always leave a tip, but today that changed. I ordered 2 meals from chick-fil-a for myself and a co-worker. After we got our food, we noticed my co-workers sandwich wasn’t even in the bag (and yes I ordered the meal not the entree)!!😡 I called Chick-fil-A and they told me I had to call Waitr because they driver had confirmed everything was in the bag. Ok first, it’s Chick-fil-A’s fault for not paying attention and putting everything in the bag (which they’re usually good about), second it’s the drivers fault for not noticing that she didn’t have everything her order called for in the bag (her job is to make sure she has everything and drive it to the correct location), third it’s my fault for not noticing it sooner. Lastly, it is IMPOSSIBLE to get in touch with Waitr for instances like this!! It’s like they don’t care and have even removed their policies for dealing with these situations because instead of having a number to call, you have to submit your problem to an online chat where you have to wait for a response for who knows how long!! When you call the 800 number in their privacy policy it literally tells you no customer service representative are available. For these reasons, I WILL NOT be ordering from Waitr again. What a waste of money!!

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I have placed multiple orders through this app, and unfortunately, have been disappointed more times than I can count. I was part of a group order with my coworkers for lunch. Apparently, there were select items ordered by one person that were actually available at the restaurant, but not available on the menu until a future time, but it allowed everyone in the group to order without any notification that we would be waiting for over 2 hours for our food. Myself and one other coworker reached out through the “chat” within the app and spoke with Michael, he informed both of us that once a time has been chosen, it cannot be modified AT ALL, our only option was to cancel the order and start the process all over again, this was after an hour of the first order being placed...no thank you. With all the technology we have at our fingertips, it is hard for me to believe that they can’t modify an order after it has been placed, especially when the problem lies within the app not recognizing menu items as being available to order through the restaurant, but not their app. I know this is fact because, less than a month ago, I ordered from the same restaurant and my entree was available, but the soup was not. I called the restaurant directly and paid separately through them for the soup and they added it to my order through Waiter.