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So I’m going to start with the cons first of an uncontrollable amount of ads when I’m watching anime and I get one or two or even three ads I’m ok with but when I’m watching a 20 to 30 minute episode I’m getting over 10 ads per episode then it’s getting pretty annoying because it’s extremely hard to finish an episode for example I watch a 30 minute episode and I’m getting as many ads as I get it turns from a 30 minute episode to over an hour episode because of how many ads this is a problem you need to fix but what’s good about your app is it has a lot of different choices of anime and a lot of different genres to choose from I enjoy the app a lot but you need to cut the add limit dim from over ten to 3 and under and a lot of your app users would be a lot more satisfied and there would be nothing more to complain about so please fix this bug we would all appreciate it and we would use the app a lot more then trying to dig around the App Store and google play store and even the internet to try and watch our episode because we are so worried about getting as many ads as we are getting so please fix this app and listen to our complaints it would make using your app a lot easier thank you for your time and keep up your good work and good luck for the future.
Ugh! Ad overload. On each of the episodes i get 9 ads to 15 ads! We should get 6 at the most ads instead! A lot of my friends are persistent and don’t buy the crunchyroll premium membership because they know that its all worthless and cost too much money in a year. I have an idea Crunchyroll, make the person watching anime have an option. When they go on their first episode, they could be given the choice to watch all the ads at once ( addition ads if you want probably 1 addition ad ) because you get bad reviews because people want to get rid of the ad first! If you want some money, you could make it cost $0.99. It works! I told my friends about this and I asked them, “ would you buy this deal,” they of course agreed because it is a fair price for the option to get rid of the ads first rather than watching “ barbeque ads “ while a moment of crying ( I deleted some of the review but now that I have crunchyroll premium it puts a different mood to the anime and it’s super nice, though next time for crunchyroll regular membership, you should add the advertisements to be about that anime if possible or atleast about anime only )
I used to have a premium membership about a year ago and decided to renew. I wanted to buy the standard premium membership again but it says on the app that they will give me a 14 day free trial and charge me for the membership after the trial ends, not a problem, I was actually happy about this. The problem is that the trial doesn’t even work. I check my iTunes subscriptions and it says that it is currently active but when I go into the app to watch a show, I still have to watch ads! That’s not even the worst part, whenever the ads start to load, I get a black loading screen, then it just freezes up and won’t do anything unless I force close out of the app. I can’t even watch a video with ads!!! I tried to just buy the membership outright without the 14 day trial since I was going to pay for it anyway, but I can’t get past the 14 day trial offer. Whenever you tap on the button to upgrade your account, it takes you to the 14 day free trial offer( which doesn’t work no matter how many times I retry it) and it won’t let me bypass the offer so I can just buy the membership, it’s like they don’t want my money! I tried contacting support on the “help” section in the app, AND SURPRISE SURPRISE THE APP FREEZES WHEN YOU TRY TO GET TO THE “CONTACT US” PART! I used to love watching my favorite anime on crunchyroll but I don’t think I’ll ever be paying for this service again after spending hours just trying to buy a membership unsuccessfully.
I honestly wish I could give it less than 1 star. I’ve only been using the app for three days and I have given up. I understand that the app works fine if you pay for a subscription, however, developers should understand that not everyone can afford to pay a monthly fee just to watch anime. If they’re going to offer a free alternative and make you watch ads to compensate, the least they could do is make sure the free version actually works- otherwise just don’t offer it! Don’t make people waste their time! The first day this app worked great- I don’t care if I have to watch ads or even if the ads repeat. I understand it’s free so I don’t mind it. However, yesterday, I started to notice that the app freezes whenever an ad is about to play- the screen goes black and that’s it. There is nothing you can do but exit the app and restart it. Initially this only happened a few times, but now it’s to the point I can’t even START watching an episode because it freezes. I can restart the app 12 times (which I have), and it does the exact same thing each time. I’m done. I’m done using this app, wasting my time and dealing with this frustration. And now, even if I could or wanted to, there is NO WAY I’m ever going to give my money to Crunchyroll. If you’re going to give a free service and make it as crappy as possible just to get people to buy the subscription- don't even offer it to begin with. It’s low, a cheap trick. Just don’t.
I love Crunchyroll but the so called “video error” and the “trial error” along with the “connection loss” it gets very annoying, I’m sitting right by my WiFi box and all the sudden a pop up tab shows up in my screen saying that I have lost connection, I clearly had connection as I was connected to the WiFi the whole time but whenever it pops up it won’t let me leave the tab no matter how many times I press retry. The video error is very confusing as I have to stop and sit there for thirty mins to try and find out what the error is, I have tried to restart the app, I have exited out of it and went back in and tried to watch it again but the video error just kept popping back up. Every time I get an error I have to delete the app because the error will just keep coming back up on my screen even though I have done everything to try and get it to stop, I have re downloaded the app at least 19 times and I just got it 2 days ago. And the situation with the adds is stupid, I get 15 to 20 adds every time, I’m only watching 20-30 minute episodes and I spend at least 10 minutes every time watching one round of adds, and the there are 4 rounds of adds in each episode. It gets quite annoying, I hope they figure out something because this is getting annoying
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