Constant Contact

I will NEVER use mailchimp again. My customers were not getting any of my emails with mailchimp. It turns out they were all going to spam and promotions folders. Not only that but when someone opened my emails on a cell phone, the email was cut in half vertically including sentences and pictures. Then mailchimp began billing me rediculous amount for no reason. NEVER AGAIN. Since I joined Constant Contact 4 months ago, my online sales have shot through the roof. It’s so easy to use and very affordable. The difference between Constant Contact and Mailchimp is the difference between Mercedes and Kia. AND Constant Contact just released an update where you can start creating a beautiful email on the app and finish on a desktop or the other way around! It works amazingly!

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I succumbed to the commercial first put out by this company indicating email sign up and traffic would flow in like crazy (and all I had to do was watch it come in). In fact, the sales team was far better at selling than the product team had product and staff to offer. What I thought I’d get for $50 a month was more sign ups and traffic. What I got was a novice ‘expert’ with less knowledge than I already had who would ‘talk’ to me weekly. Waste of money! But oh...for $300 a month I could get what the commercial (and name) offers. I highly doubt it. No proven results as is so typical in this marketing aspect of the internet. Any company can make promises, and make it sound great..but like the rest, they don’t have any results to prove it for their clients and the cost is too high. The entire commercial was false advertising. Save your money. You’ll still be doing the work yourself. And they won’t be producing anything more than empty promises. No wonder the commercial was pulled off the air fast.

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Any company with this much revenue and this many customers should be able to create a basic working app without the incedible number of bugs this has. So flawed. I try it about 2-3 times per year, hoping they have worked out the bugs. Nope. Worse, if anything. And when you call tech support, they’re like what? Huh? Oh, well all I can see is what’s on my laptop. My response: why have a mobile app if tech support isn’t going to share the pain when there is a bug, and will report it and get it fixed. Final assessment: the only reason the app is worth downloading is to watch your stats when you are away from your laptop. The tech support guy even asked me: why would you be using your iPhone for this? I said well, why do you have a mobile app if you don’t expect me to??? I’m frequently away from my computer, therefore I use my iPhone for a lot of business.

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This apps only functionalities are seeing the stats for campaigns sent on a desktop and adding contacts. When I talked to the sales rep, I was assured that I could create my campaign on the mobile app. While that is technically true, here are a few things she failed to mention: 1. Campaigns created on a desktop cannot be edited on the app 2. When you create a campaign on the app, you are limited on how many “fields” you can put on the campaign. 3. You do not have half of the features available to customize a template on the app as you do on a desktop. 4. You cannot schedule existing campaigns on the app unless you created them on the app. 5. You cannot hyperlink text on the app. You can only add individual links. 6. You cannot link the “button” feature to an email address like you can in the desktop version. 7. You cannot attach a link to an image like you can in the desktop version. 8. You cannot edit anything about what the email says. The funny thing is that this company’s free competition allows you to do all of this and even more on the app AND desktop. Literally the only benefit received with their outrageous monthly fees are more emails reaching the inbox instead of the junk box. Seriously considering ending my subscription and going back to MailChimp.

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Why is your app so completely useless and it has been for years! You are one of the leading email campaign companies and yet the app has no use in today’s world. Why aren’t you producing an app that does ALL the things that you can do on the computer. I travel a lot and these days there are concerns about laptops on flights so I travel with an iPad Pro and do nearly everything on it ....except ...you guessed it Constant Contact. My store frequently requests that I send out new emails or I need to edit emails in draft form while I am traveling ......???????? App can’t do it! I would have thought this would have been addressed years ago to keep current with today’s business needs. It makes us think we need to find a different company. I see you have terrible reviews in this area too. Don’t you care about this issue?