Chowbus : Asian Food Delivery

I started using this since last August, when they first launched in Philadelphia. It is mind-blowing that you could place just one order but get your food, bubble tea, and even dessert from different restaurants. Just couple clicks and the company does all the job. It is so nice that they actually covers all the best Asian restaurants in Philadelphia. Their service is also great! Sometimes they will provide discount coupons and also have this really cool membership. So that you only pay about 10 bucks to have your delivery fee for free. Recommend to all the people who is craving all Asian food in Philadelphia. I also think they are in different cities too.

UPDATE: customer service apologized and delivered extra the next day to make it up. Will give them another chance. ORIGINAL: Booked a set lunch from lunch shuttle a day before, everything seemed fine until I showed up at the location and found no bus. Contacted Customer service, said they canceled the shuttle, without any notice??? That’s NOT acceptable. Plus, communication with customer service representative was difficult- what does “don’t be so upside” even mean??? I was really looking forward to the lunch, but ended up getting nothing nor any apology from Chowbus. Stay away from the app if you want to have real food for lunch.

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They do multiple deliveries in a route without notification. One time their customer service representative lied that their driver got lost, when he was actually delivering for other customers. Another time their driver forgot picking up my order as he had too many orders to bring at the same time. This time customer service rep had to admit that they made multiple deliveries in a single route, insisting that “it was financially not viable to deliver a single order.” It’s like your uber driver picks up a few more passengers and makes detour without telling you—and forgot you’re in the car as well. I deleted my account and app. It’s sad since many restaurants in Chicago’s Chinatown stopped partnering with other delivery services since Chowbus emerged. I would pay more to get food from Chinatown restaurants, but never with Chowbus however cheap it is.

The app can be a bit confusing. I’ve only had it for a week. For example you do not get the 10% off unless you are a member and it’s only for the first time you visit that restaurant. It also does not do a good job of providing restaurant info such as location and hrs. If a restaurant is new to me and it’s nearby it’s helpful to provide the ability to look it up without leaving the app. The experience is jarring if I have to leave. Also in the 2 pickup orders I’ve done so far, they have been off with the actual progress. The restaurant did not know about the order until I came. Both times I arrived when it said it would be ready and it’s not. For pickup, I suggest they study competitor app - Ritual.

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Currently there’s a Free Delivery “event”. When I was about to place my order (15$) the receipt said 5$ more core Free Delivery. I added 5$ more to my order and the delivery is STILL THERE! Customer service explained that because I ordered from multiple restaurants I don’t qualify and I have to order 20$ all from one restaurant to qualify (despite the app urging me to add 5$). When I asked about that customer service said free delivery for multiple restaurants is reserved for subscribers! The app is LYING about the free delivery at checkout! If I hadn’t double checked my price AND asked customer service for clarification I would have been scammed into buying more!!!!! Horrible service, deliberately misleading interface!!!! How many extra 5$ did they get out of this “event” from non subscribers because the whole promise is a FAKE! Be careful!