Snackpass

I am a student and snackpass has revolutionized “grab and go”. With the student discounts and reward system that is implemented in the app, it is a win win for all parties involved. The only downside to this app would be that now I don’t have an excuse to be late to my 9am lecture due to a long line during a morning coffee run because with snackpass i can SKIP. THE. LINE. if possible i would give 10 stars.

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This is a great app in theory and I won’t deny that free or discounted food is definitely a plus; the problem is getting that free or discounted food with an app that only partially works. Some minuses: - I’ll get a notification for a discount or deal but when I go to the app it’s not there (may appear days later) - The location of the store is not in the order when you are confirming and placing it— I ordered from the wrong location and had to call and cancel my order. Then I had to contact customer service to get my money back. - It will advertise discounts like 40% off your order but only apply the discount to PART of your order (& partial application was not part of the advertised deal) - If I add the deal to my cart, decide not to use the deal but go back minutes later it won’t apply the deal to my order (even though I never used the deal/discount and it didn’t expire) - I’ve chatted with customer service (which takes about 1/2 hour to and hour to respond) about all of the above issues with no resolution. They are friendly and try to be helpful but they point to solutions that don’t work... they really just need to fix the app.

Ok around town, but here are two serious limitations: 1. At a busy restaurant, you are not told how long the wait is until AFTER you commit to the order. I’ve had some waits of 40 minutes, when all I wanted was a cup of coffee and a breakfast sandwich. 2. If you are outside a certain distance from a restaurant, you can’t order. I work 20 miles from home, but I can’t order from a restaurant near my house just before I leave the office. So much for picking up dinner in the way home. But I’ve learned that a phone call still works!

This app makes ordering food so convenient. If you’ve only got a 5 minute window to grab a bite between classes, you can order the food and it’ll be ready when you get there! Simplified my life so much. No more waiting, no more paying at the store, easy!!

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I got a new number a few months ago, and it turns out someone (who used to have my number) used snackpass. The app won’t let me verify my own number. I’ve contacted their customer support but they keep repeating that they can’t make changes to this other persons account (although I have never specifically asked them to do anything to that persons account; I just asked to let me enter in my own number). Great way to systematically lose potential customers over lazy existing customers who couldn’t bother to update their account info.