HungryPanda

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Hungry Panda has great access to Chinese restaurants, which users do appreciate, but its service is really bad. The first time I used it, I had to call the restaurant to confirm if my order would be accepted, as it was pending in the app for more than 20 mins. The second time I used it, the delivery guys was 3.7km away from my address, but suddenly the status was changed to “order delivered”. I called the delivery guy twice but no answer. I messaged Hungry Panda more than five times, but no reply. I had to ask my credit card company to dispute the transaction... Understand that things are in chaos during covi-19, but there are companies doing it well. For example, RicePo: When the item I ordered was out of stock, the restaurant called me and asked whether I’d like to switch to another one or just cancel this item. Not even until I finished talking to them, the customer support called me asking me if the issue has been solved successfully and if I need any other help. Such a big difference!! I would recommend RicePo more! Btw, I’m not anyone paid by RicePo, but a real user. I’m posting here to let other users know the real experience. In addition, I hope to hear from Hungry Panda, as I still haven’t heard back from anyone after asking your customer representative five times...

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我通过熊猫点了刘铜锣烧烤，备注清晰的说明了一些食物不加辣。送过来之后发现所有的食物都加了辣，于是给熊猫打电话要求A不加辣的食物退款，或者B，30分钟之内再送一次。之后刘铜锣的人和熊猫分别打电话给我，确认可以重做，45分钟送到，但反复要求我退还之前的食物！疫情期间，退还食物，我无语啊。而且我已经说了食物盒已经打开了（打开才看到有辣的）。熊猫的人反复说这是常规操作！常规操作！所以，你在这个平台点的食物有可能是别人退回去的，当然也有可能不是。但平台上的餐厅和配送员是一定接触过客户退回去的食物的。他们也从没问过我的健康情况。呵呵。 I ordered from this app and listed my requirements of not adding spices to some items, very clearly! Food was delivered 1.5 hours later, full of spicy sauce! So I called and asked for one of the two things - refund of the items I listed or redeliver within 30 mins. The restaurant said they could redeliver in 45 mins, and ask me to return the items that are not supposed to be spicy. SERIOUSLY? During pandemic, a restaurant is asking unknown customer to return food. Later the customer rep from Panda called me and said again that I need to return the food and said it’s their common practice. Common practice to return food back to restaurant. I told them I already opened the box and that’s how I can tell it’s full of spicy sauce. And yet, they still ask for the return of food. I lost all my trust in their service. If you are concerned about your health, stay away from this service.

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So this is my first time trying this app, and honestly this will be my last time as well. I know they are busy and I understand, but having me waited 2 hours for my order and delivered me the completely wrong thing???fine, then do something to fix it right ? No, so the delivery guy left without saying that he or someone else will bring me my order. I contacted the store, the girl in the store told me that she has nothing to do with the order anymore and it’s delivery guys fault to deliver the wrong order. Fine, so I told her to just cancel my order because it’s been 2 hours and I don’t think my bubble tea is going to taste any good after maybe 3 hours. Then she told me she cannot cancel it, nor can she call the delivery people to redeliver my order, I basically have to call the panda app to talk to the customer service and ask them to call delivery guy to resend the order, and yes they cannot cancel the order it either .... this whole thing is just ridiculous... so whoever is thinking about ordering from this app, please reconsider !!!!

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I was really hungry, and search for the fastest delivery. The est delivery time was 15 mins. I waited 1 hour and the food is yet to come. I spend another 30 mins just to wait to connect to a customer service representative to cancel my order. And you know what? The rep refused my request for cancellation, because the food was made. It’s not my problem for your technical difficulties. For sure, the food is made an hour ago, and waiting there for an hour for someone to deliver. I paid for my service, I expected my food to be delivered in 30 mins. Yet, they refused refund, and expect me to accept that cold saggy noodle delivered. I had to contact the deliveryman myself, to tell him not to deliver my food. And the rep finally accepted my refund request, after I called the deliveryman myself and told the rep that I will contact the bank for a dispute. I don’t blame the deliveryman. But this application is HONESTLY the WORST DELIVERY APPLICATION that I’ve EVER USED. Customer service IS TERRIBLE, simply equal to never exist.

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Despite the fact that I was given different food from what the restaurant have on their menu, the customer service is terrible! I contacted the customer service cause I received different product from what I ordered. I waited in line for my turn for 2 hours. When it is my turn, the customer service representative did not respond. I kept asking “hello?” “Anyone gonna answer?”, but no one responded until 21 minutes later. Ever since, it kept taking them more than 20 minutes to respond. I asked for full refund cause more than half of my item is wrong, but all they say is “we are sorry, and we will give the feedback to the restaurant.” Then, nothing comes back ever again!!!!! But they do have the time to take down the wrong photos for the products on the restaurant’s page. Terrible customer service and terrible restaurant. I won’t use this app ever again.