Boston Market

Ordering through the app was pretty good. I am a visual person so I was happy there were pictures for every item. I decided to try the curbside feature instead of normal pickup. When I pulled up the the restaurant I sat there for about 10-15 minutes before just walking inside. An employee even walked outside to take a smoke break and just kept going like I wasn’t in the designated spot for curbside pick up. There needs to be a button or procedure that notifies the employees when someone is outside for an order. Not to be the “lazy customer” who is just complaining about having to walk, I just feel like if the curbside feature is offered there should be some follow through... also the second time they have failed to give me a drink with my kids meal

In general, I have only high praise to offer for this application and the overhaul it recently received. The interface and navigating experiences have received a fresh coat of paint and optimizations, and it’s far more aesthetically pleasing to use than before. However, I can’t offer further praise or feedback because I cannot successfully place a carry-out order with it — at all. Once I complete my order and proceed to the checkout, hitting the last confirmation before my order is sent, I’m given an error message stating that “no or invalid authentication was provided with this request”. Nothing I have tried appears to fix this, and I can’t see where the authentication measures are failing, or even where they are present. My payment method information was completely correct, I was on a registered account, and my restaurant wasn’t near close. I’m stumped, but hoping it’s fixed soon so I can earn rewards!

So far, the app seems rather stable but the menu layout could use some revisions. The app looks rather plain and the ordering process can be a little cumbersome. There also seem to be some UI bugs that change the screen size. Overall, the transaction was easy and once you get the hang of their ordering process, it is simple to use. Some minor tweaks could go a long way to make this a better app.

Loved using this app to order a dinner for my son’s cross country team. It saved me time from my busy schedule and I was able to order the dinner for 30 kids in less than 10 minutes. When I went to pick up my order everything was all set and the kids loved it. I will be using this app often. It makes my life easier and we love the food. Also, excited about the rewards I’m earning every time I use the app.

This app is not only easy to navigate, but also gives the user the ability to order ahead as well as take advantage of the rewards program. I enjoy using this app to order ahead and my food will be ready by the time I get to the store. So far have been able to get several deals using the rewards program which is a great bonus for something I was buying anyways!