ActiveBuilding

I submitted a request yesterday for maintenance through this new app. I was a little reluctant to use the app . Within 15 minutes Eunice was calling me to see how he could help. That’s a lot quicker than when you call and leave a message. The maintenance department in this complex never disappoints me. There team is always quick to solve whatever problems you have Thanks guys for being so helpful. This app is a game changer for me

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I’ve only been using the app for a couple months to pay rent. The app is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for the app or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use this app to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with the app not working properly. Just wanted to share my opinion on this app. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.

It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.

I appreciate the centralized, streamlined nature of ActiveBuilding, but I do wish the app had better integration into my phone rather than just being a conduit to open the website. I never get notifications about any urgent posts on my building wall because I don't think it can do that. I haven't found a well-marked way if it exists. One of my neighbors needed a jump in the garage the other day around 10am and I didn't see it until the daily digest came into my email at 8:30pm, long after I would have been able to help. Notification integration would fix this issue entirely.

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I am unable to access this app more than I am able to. It seems to always be down and it is frustrating when it comes to having to pay rent or add a maintenance request. I’ve been a resident for 1.5 months and have only had access to this site one time. Once to pay rent, and once to add a request. Both of these were on the same day. I have never given a review on any app, but I’m so frustrated for the 2nd time trying to access it, especially now with this “virus” going around and everything else being inaccessible that I feel compelled to do so now. I give this site 0 stars, but again that isn’t an option....