SmartRent

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The title says it all. I’ve had to change the temperature every night, even though we’ve set up the temperature to change at a specific time. It’s yet to happen. Now, it’s not working at all. Like, I have to get up and use the thermostat to change the temperature. I can’t even lock the door from work with the app. Literally nothing is working in the app. Update: contacted the company several times. The app still won’t hook up to our WiFi. It’s not our WiFi, it’s your product! It is now day 6 of this product not working. If you want to get through to the support staff, take screen shots of everything when it’s an issue. That was the only reason why they finally sent someone out to replace the lemon unit. Plus the guy that fixed the issue laughed when he saw what the support staff was telling us to do because “that’s not how it works.” I’m now waiting for the lock to break. You can pass by the pad and the lock with come out and slam against the door frame. I’m also tired of hearing my neighbors come home and enter their apartment (yes, the keypad is that loud). Edit: It’s rather difficult to sleep when your apartment is at 76 degrees and you set it at a high of 71 at night. The scenes aren’t holding when you change them for night and day. During the day it’s been a steady 71 when the low should be 73.

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When I found out my apartment complex was getting this new SmartRent put in to our front door, lights, and thermostat I was excited to control everything from my phone. Especially my front door lock. But if it were up to me I would rather go back to everything being manual again. The main thing I really wanted to use this app was for the front door lock. I am in a rush sometimes in the morning so to be able to just close the door behind me and lock the door when I get in the elevator was great! Till I come home and find out my door is still unlocked even though the app said it was locked. I called SmartRent and they said they still are experiencing bugs with the app. I’m so surprised the App has a rating of 4 stars with all the other negative comments. The app is great when it works... But I am still scared to even trust it.

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My apartment installed the new lock and thermostat controlled by this app four days ago. The first day the thermostat didn’t work at all and only gave the option to turn it off, but customer support rebooted it and it now works. Complaints I have so far relate to the displayed temperature in the app (always says 79 when the thermostat is turned off, even if the thermostat itself says something different) and the door lock status not being accurate. I haven’t seen it say it was locked when it was actually unlocked, but it seems like every morning or overnight it resets and says it’s unlocked even though it’s locked. Currently works to lock/unlock door and change thermostat setting, which is nice, but I would absolutely love this app if it worked without issue.

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This app is infuriating to use. It was clearly designed and engineered by someone with little to no experience. Unbelievable that a company would willingly put their name and brand on this app. I’m incredibly embarrassed for SmartRent and their choice to assumingly outsource an entire product of their ecosystem to likely the cheapest bidders they could find on UpWork. As for the hardware and the service, it’s been 3+ weeks, 3+ service calls, and 3+ visits from technicians and our app is yet to connect to our thermostats reliably. In addition, our lock status is never represented correctly, leading to multiple times of panicking for no reason while away from home because the app showed the door as being unlocked when it wasn’t. I’m embarrassed for our entire apartment complex for entering into a contract with SmartRent. It’s seriously that bad.

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I have tried many smart home apps but this one is the worst. It periodically logs me out for no discernible reason and it clearly won the contract for my apartment complex because it was the lowest bidder and cheapest. It’s very buggy and the smart lock button does not actually tell you if the door is already locked or unlocked. It just switches from locked to unlocked in the app without any reference to the status of the actual lock. This means sometimes the app says ‘locked’ even though the door is unlocked so I have to press ‘unlock’ and then ‘lock’ which is very clunky and annoying. Also if I am out and I need to check to see if I remembered to lock the door, I can’t rely on this app to tell me if it’s locked. This app could be so much better but right now it isn’t. 1/5