AppFollow 2.10: heating up work with reviews
TL;DR: Second half of summer was literally very hot for us: we were tied up with working on reviews & stars and as well launched something new — favourite apps dashboard.
1. Star (rating) support in reviews
Now Premium users (btw if you are still on Free plan you can try Premium-features free of charge) have an opportunity to monitor rating — or “stars” — for app in general and reviews taken separately. We are showing average and total ratings value. There is a difference between these two metrics as opinion of the users who decided to leave a review can noticeably alter from the total average:
Also stars are visible in daily, weekly and monthly Reviews Slack-reports:
Learn more about this report in our Help Center.
Very soon we’ll launch rating dashboard within our personal accounts. If you are interested, send us a line to email@example.com and we’ll add you to our beta-testers list.
2. Reviews auto-translation
In July we finally finished transition to a new reviews interface. As a result, all basic operations are processed much faster than before now. Besides, we also added the opportunity to turn on reviews auto-translations:
This Premium feature is very useful for apps popular in many different countries. For all the rest we still have a simple Translate link.
3. Reviews analysis graphs
We keep working on our reviews analysis features. Now all our users have access to the following graphs:
- Reviews Number per selected days with the list of ratings and launched updates. You can choose period to reviews as well as one or several countries simultaneously.
- Review graph showing added tags. If you actively use them, you can track trends based on the tags used:
- Replies by Users Graph. If you have several employees who reply to the reviews you can track the efficiency of each.
- Average reply time graph. It also helps to monitor your employees efficiency:
4. Deleted reviews support for Google Play
We already announced the opportunity to track deleted replies in the App Store. We now added this feature for Google Play reviews as well.
It works as follows: if, when replying to review, you see ‘review doesn’t exist’ error, this review is automatically tagged DELETED meaning there will be no option to reply to this review anymore.
We plan to introduce few extra metrics based on this data: deleted vs. all reviews as well as composing “real” app rating (without accounting deleted reviews rating). And we plan to improve the algorithm so we can define deleted reviews without integrations setup or any attempt to reply to them.
5. Reviews replies templates (closed beta)
As part of our Customer Support tool, we’re preparing to launch Reply templates. They will speed up reviews processing within our web dashboard.
To make this feature really convenient, we’d like to test it together with our most active users. If you are interested to be a part of the closed beta-testing, let us know at firstname.lastname@example.org — we’ll turn this feature on for you.
6. Favorite Apps Dashboard (closed beta)
One more new feature that we’ve been working on lately is web- and email-dashboard for apps marked as Favorite. Now there is a simple and convenient way to track favorite apps key metrics as well compare them for any time period and in different countries.
We are still testing the data collection, therefore this feature is also in closed beta-testing. If we got you interested, write us at email@example.com — we will let you try it.
7. Updated AppFollow bot in Slack App Directory
We updated our bot in Slack App Directory. We hope now it’s easier to figure out its features and how to set it up.
One more thing…
There is little time left before iOS 11 release with new App Store introduction. As we’ve already described, it will require new approaches to ASO following all the changes:
That’s really great news but this will impact all iPhone and iPad apps together with their ASO strategies.blog.appfollow.io
If you want to be well-prepared for a new App Store launch and not to loose organic installs, send us a line to firstname.lastname@example.org, our ASO team will help you ?
Having a moment? Have a look at other articles in our blog:
TL;DR: tracking featuring updates, App Store top charts, improved Slack integrations for reviews, Microsoft Teams and…blog.appfollow.io
We improved iOS-reviews support so now you have full Customer Support tool at hand. We as well introduced interval…blog.appfollow.io
Originally posted on AppFollow Blog