Double win! We increased the limits for Essential, Startup, and Growth plans, and you can buy them with a discount in July! Check it out

App Reviews
Integration
with Slack

Track critical app updates around rating, keywords and reviews from App Store, Google Play, Mac App Store, Amazon and Microsoft Store. Set alerts, reply to reviews, monitor all app data not leaving Slack.

Manage your app and game reviews directly in Slack

  • Choose to receive app & game reviews that matter to you the most: all, only negative or only positive.
  • Reply to reviews from the App Store, Google Play and Microsoft Store in Slack. React to your users’ pain fast and increase user retention.
  • Track customer satisfaction, and reviews updates. Set up templates for replies to save your time.
  • Translate app and game reviews from any language.

    Tag reviews to prioritize and address the most critical issues first.
Features

Track any app changes and improve app ranking

#3 Enjoy AppFollow
  • Receive instant alerts when your app ranking changes in any app store. Take actions to effectively target your audience and boost user acquisition.
  • Be notified one day ahead that your app will be featured on the App Store. Get your servers and customer success team ready for the big day!
  • Keep an eye on keywords: get notifications about position changes for the keywords you target and enhance your app store optimization.
  • Gain competitive and market insights: receive alerts about competitors’ app updates, rating changes, reviews, keyword positions.

How it works

  1. Sign up or sign in to AppFollow and go to Integrations
  2. Select the app you want to get updates for, click “Add to Slack”
  3. Sign in to your workplace in Slack
  4. Choose the channel to receive notifications to
  5. Send a test notification to check that everything works fine

A more detailed instruction can be found here.

Add to Slack
#2 Add to Slack

Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 23 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to Sales
wave   Free plan
$0   /mo
A good way to start
Get Started
ok   Premium plans
From $23   /mo
Start free 10-day trial
Choose a Plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to Sales Learn more  

Prices are per month for the annual subscription period.

Compare our plans

When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible tool that meets the needs of ASO, Product, and Support. In our company, we use AppFollow to work with ASO and Support, as well as for monitoring our competitors. I think it’s great that the company combines different areas of your app, so that different teams can share a single tool and data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Grow Your Apps With AppFollow and Slack