Zwift Companion

Zwift has been a revelation especially through lockdown, but the whole experience is ten times better with the companion app. Easiest way to check out up and coming events and put your name down. Quickly see the map and where the leader and sweeper are on social rides, easy access to messaging and keeping in touch with other riders, and the fastest way to make friends giving our ride ons. DEFINITELY a better way to Zwift is with your best friend, the companion app by your side.

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Firstly let me say I’m a huge Zwift fan and have been for two and bit years. I love the main program but this companion app is frustrating beyond comparison and not up to the high standard you grow to expect from Zwift. It (the ZC app) frequently crashes especially since iOS 13 launched. It’s even more frustrating as it’s needed to boost the BLE connections to the main program if you’re using Apple TV to Zwift, so to have it crashing means you lose data and connections for whatever you’re feeding via the ZC app (in my case a cadence sensor). It could be so much more than it is, has enormous potential but under realised and poorly supported, the customer support team will point the blame at almost anything else except themselves. I live in hope of a fix, in the meantime; beware of its limitations and if you’re not using it as a companion to the Apple TV I’m sure it’s a great addition to being more social on Zwift. Ride-on!

This is a great platform for keeping fit and joining other riders socially and in races, lots of routes to do in order to obtain badges. However sometimes although you complete a route and have photographic evidence the badge for completing a route is not logged and Zwift just state to do the route again!! Which isn’t fun when it’s a route that takes 3 hours!!! Also it would be nice if riding in a group set ride you could give all fellow riders a thumbs up with one click.

Apple Watch pairing for HR is fiddly! Can't understand why you can't just pair at the same time as other equipment. Instead you have to wait for session or workout to start, go to menu in game and it doesn't even pause your workout. Recently, I can pair Watch this way but it perpetually closes the companion app on my watch and I get no heart rate with my rides so am forced to use Workout app on Watch. Apple Watch accounts for half of smart watch sales globally, should be a priority to ensure this remains working. Also, please add the garage to the companion app so I don't have to start a session in order to customise my rider.

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I haven’t been able to login into the companion app for weeks - it’s been impossible since I bought the membership. I’ve even emailed yourselves and I am still waiting on a response. I’ve downloaded the newest/updated versions so many times I’ve lost count and I have turned off my mobile multiple times already. When I attempt to login or even reset the password, it tells me ‘ooops, something went wrong’ and proceeds to tell me it doesn’t recognise my email address!! This is random and bonkers considering I am logging into zwift via laptop and all is ok AND to add insult to injury, my partner logged into the companion app with my details and all was ok!!!